Description

Job Purpose:  To manage all facets of the Housekeeping Department ensuring high levels of guest service and satisfaction.  Includes rooms, laundry, public areas, department storage areas and work areas. 

Job Responsibilities:

• Supervise housekeeping and laundry staff: hiring, firing, performance evaluations, training and development. Schedule staff according to labor standards and forecasted occupancy. 
• Assist General Manager in development of the department’s annual budget. Monitor performance against plan. 
• Enforce policies and procedures. 
• Maintain room quality based on hotel objectives.  Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas. 
• Compile and report accurate status of guest rooms to front office. 
• Enforce standard procedures for the acceptance, security, and return on guest lost and found items. 
• Maintain standard procedures for security of on-loan equipment. 
• Maintain productivity and labor cost goals. 
• Establish and maintain cost control systems for staffing linen inventories and cleaning supplies.  Conduct inventories of linen, supplies and equipment.  Order and receive supplies to maintain adequate inventory levels. 
• Ensure quality services are rendered in meeting guest needs and that guest relations are enhanced. 
• Other duties as assigned. 

Job Skills: 

• Apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form. Deal with problems involving several concrete variables in or from standardized situations. 
• Add, subtract, multiply, and divide all units of measure with like common and decimal fractions. Compute ratio, rate, and percent. Draw & interpret bar graphs. Perform arithmetic operations involving American monetary units. 
• Read and understand instructions, safety rules, etc.  Write reports with proper format, punctuation, spelling, and grammar, using all parts of speech. Speak with correct English and well-modulated voice. 
• Determine time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination of and/or reporting on events.  Determine or interpret work procedures for a group of workers, assign specific duties, maintain harmonious relations among them and promote efficiency. 

Physical Requirements:

• Ability to speak and hear.  
• Close and distance vision.  
• Frequently lifts/carries up to 25 lbs.  
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. 

Qualifications

Education -  Bachelors Degree in Business or related field preferred. 

Experience -  Minimum 2 years experience as Assistant Exec. Housekeeper, and 2 years housekeeping experience in a commercial environment in a supervisory capacity; OR, equivalent level of education and experience. 

Licenses/Certifications -    N/A