posted April 29, 2025
Compensation: $58,000 to $65,000 per year
Job Purpose: To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting to maintain established operational standards and maximize profits of the hotel. Concierge and garage services may also report to this position (if applicable).
Job Responsibilities:
Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development. Schedule staff according to labor standards and forecasted occupancy.
Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.
Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget.
Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
Receive departmental related guest complaints and ensures corrective action is taken.
Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations.
Other duties as assigned.
Job Skills:
Analyze and interpret business records and statistical reports; interpret policies established by administrators.
Use mathematical skills to interpret financial information and prepare budgets.
Understand the government regulations covering business operations.
Make business decisions based on production reports and similar facts, experience, and opinion.
Plan and organize the work of others.
Change activity frequently and cope with interruptions.
Physical Requirements and working conditions:
Ability to speak and hear in English. Close and distance vision. Frequently lifts/carries up to 50 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others.
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.
Job Qualifications
Education: Bachelor’s degree in management, Hotel Administration, Business or related field.
Experience: Minimum 1-year of night audit, 2-years' experience in front desk operations, and 1-year experience in either direct sales or retail trade; OR an equivalent combination of education and experience.
Licenses/Certifications: N/A.
Physical Requirements and working conditions:
Ability to speak and hear in English. Close and distance vision. Frequently lifts/carries up to 50 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others.
330 Room Hotel
Hyatt Regency Princeton offers a convenient location close to Route 1 and the Princeton Junction Train Station, making it the perfect location to explore the area. Our deluxe hotel near Princeton University features a glass-enclosed heated pool, state-of-the-art StayFit™ Gym, and scenic running and biking paths just outside our doors. You can enjoy a laugh with friends at Catch A Rising Star Comedy Club or sip cocktails over conversation at Laurea or the Artisan Kitchen & Lounge — all at our hotel in Princeton, NJ.
Dining
Located on the Gallery level of the Hyatt Regency Princeton, Laurea Restaurant offers the tastes and traditions of Italy crafted with a contemporary flair. The food is prepared with love and served with joy in an atmosphere that is vibrant and unique. The interior is a combination of large-scale 20th century modern design combined with the comfort of rustic Italian outdoor dining. A towering steel bar structure with cascading light installation is balanced by weightless fabric pergolas floating just overhead along with overflowing planters and piazza-style string lighting. The central bar is surrounded by the warm glow of a pizza oven, an energetic exhibition kitchen, communal and intimate dining, and contemporary wine and private dining rooms with hand-painted antique mirrors.
Special Events
Our 32,000 square feet of meeting space in Princeton, NJ boasts high-tech meeting rooms with an on-site A/V team, dramatic ballrooms, expansive exhibit space and a modern conference center—ideal for corporate & hybrid meetings, weddings, and family gatherings.
102 Carnegie Center
Princeton, NJ 08540-6293