Description

Job Purpose: To serve hotel guests during their stay by making it easier and more enjoyable to arrive, check in and stay at the property.

Job Responsibilities:

• Escorts incoming hotel guests to rooms and assists guests with luggage.
• Attends and participates in monthly front office meetings.
• Inspects guest’s room to ensure that it is in order and that supplies are adequate.
• Explains features of room such as operation of radio, television, telephone, in-room movie system, etc.
• Offers information pertaining to available services and facilities of hotel, points of interest and entertainment attractions.
• Pages guests in lobby, dining rooms or other parts of property. Delivers messages and runs errands.
• Maintains courtesy van consisting of washing, cleaning, and fueling.
• Raises, lowers, and ensures proper handling of American flag.
• Maintains lobby in a clean and tidy manner; this includes, but is not limited to ashtrays, trash, seating areas, front doors, floors, etc.
• Maintains the front porte-cochere by picking up trash, cleaning oil leaks, shoveling snow, melting ice, hosing off sidewalks, etc.
• Other duties as assigned.

Job Skills:

• Carry out specific oral or written instructions, frequently following a routine.
• Do the same task over and over, frequently in the same way.
• Lift and carry things like luggage, trays of dishes, and bags of golf clubs.

Physical Requirements:

• Ability to speak and hear in English. Close and distance vision. Frequently lifts/carries over 50 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
• Additional physical and visual requirements
• Stand for long periods of time
• Walk extended distances
• Lift/carry over 50 lbs.
• Reach hands and arms in any direction
• Kneel and/or stoop repeatedly
• Able to work overtime and/or irregular hours

Working Conditions:

• Additional working conditions
• Outdoor weather conditions
• Wet or humid conditions
• With fumes or airborne particles
• Near loud noises

Qualifications

Education - HS Diploma or equivalent

Experience - None required

Licenses/Certifications - N/A