Description

Job Purpose: As a Social Catering Sales Manager, you'll be responsible for driving revenue through proactive sales initiatives, focusing on social events and multicultural markets, while ensuring high-quality customer service and building strong relationships.   

Job Responsibilities:

• Solicit, book, and service a variety of events (weddings, corporate and social gatherings).  
• Follow up on leads by qualifying the customer’s needs and dates for the event to determine if the business is a good fit for the property.
• Achieve budgeted revenues and personal sales goals thorugh proactive sales initiatives and by identifying, qualifying, and soliciting new social catering business.
• Negotiate contracts and banquet event orders (BEO). Identify and price customer needs for the event, up-selling where possible, and closing the sale with the customer, collecting the customer deposit and signature on the BEO.
• Communicate group details/changes to all hotel departments, coordinating customer’s needs with other property business and activities to ensure customer’s expectations are met and the property operates efficiently.
• Finalize and detail catering plans for groups contracted by assigned sales manager. Completely orchestrates these functions on-site or off-site. Empowered to do whatever it takes to solve problems.
• Prospect for new catering business using a wide variety of methods including phone calls, outside sales calls, trade shows, attending community functions, blitzes, internet prospecting, supplier partnerships, etc.
• Monitor blocked space to ensure group is meeting their contractual obligations. Initiate release of blocked space on cut-off date to allow sale of these rooms to other customers.
• Maintain account files in software system, ensuring accurate communication between client and hotel staff.
• Other duties as assigned.

Job Skills:

• Exhibit computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s). Use knowledge of Word, Excel, Internet, Delphi and Meeting Matrix or a similar system.
• Exercise excellent communication, presentation, organization, time management, listening, and math skills.
• Use analytical skills for measuring business potential and value to the hotel.
• Maintain contact and event information and follow procedures for submitting sales contracts
• Read and interpret documents and to write routine reports and correspondence.

Discretion & Independent Judgment:

• Negotiates contracts and banquet event orders (BEO). Identifies and prices customer needs for the event, up-selling where possible, and
• closing the sale with the customer, collecting the customer deposit and signature on the BEO.
• When on site, the Catering Manager is empowered to identify and implement solutions that will resolve client issues. This would include making changes to BEO’s, scheduling staff to implement changes as
• required by the customer.
• Negotiates contracts and banquet event orders (BEO). Identifies and prices customer needs for the event, up-selling where possible, and
• closing the sale with the customer, collecting the customer deposit and signature on the BEO.
• Will finalize and detail catering plans for groups contracted by assigned sales manager.
• As customer complaints and concerns arise, the catering manager is the company representative to resolve and find amicable solutions.
• Will finalize and detail catering plans for groups contracted by assigned sales manager. Completely orchestrates these functions whether they are on-site or off-site. Empowered to do whatever it takes to solve problems.

Physical Requirements:

• Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 10 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
• Additional physical & visual requirements
• Stand for long periods of time
• Walk extended distances
• Lift/carry 6-25 lbs.
• Able to work overtime and irregular hours

Working Conditions:

• Continually works in normal office conditions and in close proximity to others.

Qualifications

Education - Bachelors Degree in Business, Management, Marketing or related field.

Experience - Minimum 2 years catering sales, or 2 years in hotel Catering/Convention Services, Banquet, Hotel Sales or Culinary Arts; OR, an equivalent combination of education and experience.

Licenses/Certifications - Must possess a valid driver’s license and reliable transportation to drive to appointments.