Social Catering Sales Manager

posted March 14, 2025

The Westin Crystal City Reagan National Airport

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Compensation: $70,000 to $80,000 per year

Job Details

Job Location:    Arlington, VA
Position Type:    Full Time
Salary Range:    $70,000.00 - $80,000.00 Salary
Job Shift:    Swing

Description

Job Purpose: As a Social Catering Sales Manager, you'll be responsible for driving revenue through proactive sales initiatives, focusing on social events and multicultural markets, while ensuring high-quality customer service and building strong relationships.   

Job Responsibilities:

  • Solicit, book, and service a variety of events (weddings, corporate and social gatherings).  
  • Follow up on leads by qualifying the customer’s needs and dates for the event to determine if the business is a good fit for the property.
  • Achieve budgeted revenues and personal sales goals thorugh proactive sales initiatives and by identifying, qualifying, and soliciting new social catering business.
  • Negotiate contracts and banquet event orders (BEO). Identify and price customer needs for the event, up-selling where possible, and closing the sale with the customer, collecting the customer deposit and signature on the BEO.
  • Communicate group details/changes to all hotel departments, coordinating customer’s needs with other property business and activities to ensure customer’s expectations are met and the property operates efficiently.
  • Finalize and detail catering plans for groups contracted by assigned sales manager. Completely orchestrates these functions on-site or off-site. Empowered to do whatever it takes to solve problems.
  • Prospect for new catering business using a wide variety of methods including phone calls, outside sales calls, trade shows, attending community functions, blitzes, internet prospecting, supplier partnerships, etc.
  • Monitor blocked space to ensure group is meeting their contractual obligations. Initiate release of blocked space on cut-off date to allow sale of these rooms to other customers.
  • Maintain account files in software system, ensuring accurate communication between client and hotel staff.
  • Other duties as assigned.

Job Skills:

  • Exhibit computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s). Use knowledge of Word, Excel, Internet, Delphi and Meeting Matrix or a similar system.
  • Exercise excellent communication, presentation, organization, time management, listening, and math skills.
  • Use analytical skills for measuring business potential and value to the hotel.
  • Maintain contact and event information and follow procedures for submitting sales contracts
  • Read and interpret documents and to write routine reports and correspondence.

Discretion & Independent Judgment:

  • Negotiates contracts and banquet event orders (BEO). Identifies and prices customer needs for the event, up-selling where possible, and
  • closing the sale with the customer, collecting the customer deposit and signature on the BEO.
  • When on site, the Catering Manager is empowered to identify and implement solutions that will resolve client issues. This would include making changes to BEO’s, scheduling staff to implement changes as
  • required by the customer.
  • Negotiates contracts and banquet event orders (BEO). Identifies and prices customer needs for the event, up-selling where possible, and
  • closing the sale with the customer, collecting the customer deposit and signature on the BEO.
  • Will finalize and detail catering plans for groups contracted by assigned sales manager.
  • As customer complaints and concerns arise, the catering manager is the company representative to resolve and find amicable solutions.
  • Will finalize and detail catering plans for groups contracted by assigned sales manager. Completely orchestrates these functions whether they are on-site or off-site. Empowered to do whatever it takes to solve problems.

Physical Requirements:

  • Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 10 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
  • Additional physical & visual requirements
  • Stand for long periods of time
  • Walk extended distances
  • Lift/carry 6-25 lbs.
  • Able to work overtime and irregular hours

Working Conditions:

  • Continually works in normal office conditions and in close proximity to others.

Qualifications

Education - Bachelors Degree in Business, Management, Marketing or related field.

Experience - Minimum 2 years catering sales, or 2 years in hotel Catering/Convention Services, Banquet, Hotel Sales or Culinary Arts; OR, an equivalent combination of education and experience.

Licenses/Certifications - Must possess a valid driver’s license and reliable transportation to drive to appointments.

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The Westin Crystal City Reagan National Airport

220 Room Hotel

Travel well at one of the only 4-star Crystal City, VA.

Travel well at one of the top Crystal City hotels: The Westin Crystal City is across the Crystal City Metro station (blue and yellow lines) and minutes to Washington DC, Reagan National Airport, Amazon HQ2 (1 mile; complimentary airport shuttle), U.S. Government offices, and Crystal City restaurants. An ideal choice for business and leisure, the only four-star hotels in Crystal City, VA, with city-view rooms featuring signature Heavenly Beds, high-speed internet, and HDTVs. Move well in our new 1,500 square-foot WestinWORKOUT Fitness Studio with Peloton machines. As one of the top meeting hotels in National Landing near Alexandria, VA, we offer cutting-edge audiovisual technology and 15,000 square-feet of flexible spaces 8 event rooms ideally located for easy flow between meeting rooms.. The Jefferson ballroom is an elegant choice for weddings and social events. Discover a place where you don't just get up, but you rise. 


The Westin Crystal City Reagan National Airport

1800 Richmond Highway

Arlington, VA 22202


220 Room Hotel
Managed By Dimension Hospitality