Description

Job Purpose: To greet guests upon entrance to outlet, direct guests to appropriate seating, and record payments upon guest’s completion of meal.

Job Responsibilities:

• Schedule dining reservations and arranges parties or special services for diners.
• Greet guests, escorts them to tables, provides menus, and adds or removes place settings as required.
• Adjust complaints of patrons as directed by supervisor.
• Assign work tasks and coordinate activities of dining room personnel to ensure prompt and courteous service to patrons and fairness to servers.
• Inspect dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations. Ensures F&B menu's are clean and presentable.
• Notify servers of new tables and notify line cooks of the arrival of large parties.
• May train dining room employees. May schedule work hours and keep time records of dining room workers.
• May assist in planning menus. May prepare beverages and expedite food orders.
• May total receipts, at end of shift, to verify sales and clear cash register. May collect payment from customers.
• Other duties as assigned.

Job Skills:

• Speak clearly and talk easily with all kinds of people to put them at ease.
• Use judgment and reasoning to cope with emergencies, such as sudden illness, accident, or interrupted service.
• Perform a variety of activities, changing activities often and sometimes without notice.
• Plan and carry out an activity.
• Plan the work of others.

Physical Requirements:

• Ability to speak and hear in English. Close and distance vision. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
• Stand for long periods of time
• Walk extended distances
• Life/carry 6-25 lbs.
• Able to work overtime and irregular hours

Qualifications

Education:  HS Diploma or equivalent

Experience:  None required

Licenses/Certifications: N/A