Job Type
Full-time, Part-time
Description
Reports To
F&B Supervisor, F&B Manager
Supervises
N/A
Job Purpose
To sell products provided in the gift shop area as well as provide food and beverage items in the Coffee shop. Provide high quality guest service and demonstrates outstanding interpersonal relations.
Job Responsibilities
- Informs customers about the available food, beverage, and gift shop items available in the Coffee shop and provides customers with information about the hotel.
- Prepares specialty coffee drinks in accordance with established recipes. Operates Coffee shop equipment according to proper procedures.
- Maintains a neat and clean environment in the Coffee shop. Cleans equipment, displays, floors, etc. as per SOP for daily cleaning program.
- Straightens/refreshes/restocks merchandise and food displays to maintain a “fresh” look in the Coffee shop.
- Close and open Coffee shop on time with proper setup for the day and proper closing procedure for the evening.
- Completes all sales through the Micros system, processes transactions in accordance with established accounting procedures ensuring proper cash handling, and is responsible for a cash drawer.
- Assists with managing inventory by monitoring stocks and working with management to place orders.
- Accounts for all cash and secures money drops in accordance with hotel and company policies.
- Knows and complies with all company policies and procedures pertaining to this position and its duties.
- Other duties as assigned.
Job Skills
- Carry out instructions furnished in written, oral, or diagrammatic form. Deal with problems involving several variables. Ability to balance cash drawer and exercise math and basic accounting skills.
- Read and understand instructions, safety rules, etc. Write reports with proper format, punctuation, spelling, and grammar, using all parts of speech. Speak with poise, voice control, and confidence, using correct English and well-modulated voice.
- Transcribing, entering, or posting data; talking with and/or signaling people to convey or exchange information, including giving assignments and or directions to helpers or assistants.
Requirements
Education
- High school diploma or equivalent education required
Experience
- Retail and/or customer service experience preferred. Café or barista experience preferred 3-6 months related experience and/or training.
Licenses/Certifications
- Food Safety Certification
Salary Description
Range $13.50 - $14.00 per hour
Embassy Suites by Hilton Fort Worth Downtown
156 Room All Suite
Spacious suites in downtown Fort Worth
Our suites are within a five minute walk of Sundance Square Plaza, Bass Hall, and Fort Worth Convention Center. Explore the neighborhood with the free downtown trolley, which stops outside the hotel. We have an indoor pool, fitness center, and concierge services. Enjoy daily made-to-order breakfast and our evening reception.
After a long day, start with a refreshing beverage or cocktail at our complimentary manager's reception, then retreat to your room or suite and order room service for a private and comfortable Fort Worth dining experience. From appetizers to burgers, and entrees in between, you’ll love the convenience of in-suite dining at our downtown Fort Worth Embassy Suites Just don’t forget to order dessert!
Fifth & Commerce offers hand crafted cocktails, locally selected beers, fine wines and award-winning bourbons. In addition to our spirits, we serve a chef-inspired menu with a unique Texas twist. Our dishes are carefully prepared to provide a casual yet elevated dining experience.
We have boardrooms with natural light, integrated A/V technology, and a sky-lit atrium with space for 250 guests. We’re specialists in small meetings and have packages to suit your needs.
