Description

Job Purpose: To supervise Room Attendants and inspect hotel guestrooms, bathrooms, corridors, and lobbies.

Job Responsibilities:

1.Assign work to Room Attendants and train associates in housekeeping duties; may perform cleaning duties.

2.Post room occupancy records.

3.Adjust guests’ complaints regarding housekeeping service or equipment.

4.Write requisitions for room supplies and furniture renovation or replacements.

5.Examine carpets, drapes and furniture for stains, damage, or wear.

6.Check and count linens and supplies. Aid in budget control through supervision of employees’ use of linen, supplies and equipment.

7.Record inspection results and notifies cleaning personnel of inadequacies.

8.Communicate with other hotel departments regarding problems which need their attention.

9.Ensure key control policies.

10.Take the initiative to greet guests in a friendly and warm manner.

11.Other duties as assigned.

Job Skills:

1.Familiarity with regulations of the material safety data sheets when using chemicals

2.Use hands to lift, carry, or pull objects that may be heavy.

3.Understand simple instructions.

4.Learn simple procedures and techniques.

5.Perform routine work or the same task over and over again.

6.Plan the work of others.

Supervisory Activities:

• Direct the work of associates
• Appraise associates’ productivity and efficiency for purpose of recommending promotions or other changes in status

• Handle associate complaints

• Discipline associates

• Plan the work

• Determine the techniques to be used

• Apportion the work among associates

• Determine types of materials, supplies, machinery, equipment/tools used or merchandise to be bought, stocked & sold

• Control the flow and distribution of materials or merchandise and supplies

• Provide for the safety and security of the employees or the property

Physical Requirements:

• Ability to speak and hear. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
• Identify and distinguish colors
• Stand for long periods of time
• Walk extended distances
• Lift/carry 6-25 lbs.
• Kneel and/or stoop repeatedly
• Must be able to work weekends & holidays.

Working Conditions:

Continually works in normal office conditions and in close proximity to others.

Outdoor weather conditions

With fumes or airborne particles

Near toxic or caustic chemicals

Qualifications

Job

Qualifications

Describe the minimum qualifications needed to complete the job responsibilities.

Education

High school diploma preferred.

Experience

At least 2-3 years of housekeeping experience required, supervisory experience preferred

Licenses/Certifications

N/A