Reports To

Supervises

Job Purpose

Home of the iconic DoubleTree cookie, the DoubleTree by Hilton New Orleans is located in the heart of downtown New Orleans and only a short walk from the French Quarter, Harrah’s Casino, Aquarium of the American and the Riverwalk.Our hotel offers excellent benefits, rewards and opportunities for our team members!

• Health Insurance: Medical/Dental/Vision and other options effective the 1st day of the month following the date you complete your enrollment, not to exceed 60 days of employment ***available to Full-Time Team Members***
• Exclusive Team Member savings with Hilton Hotels Travel Program and Dimension Hospitality Room Discounts 
• Paid Vacation, Flexible/Sick Days and Holiday Pay for Full-Time Team Members (you start accruing on your first day)
• Retirement Savings (401k)
• Complimentary employee lunch and 50% discount in our F&B outlets including our in-house PJ's Coffee
• Tuition Reimbursement with Dimension Hospitality
• Year-round Team Member Recognition Events and Initiatives
• Career Advancement Opportunities 

Job Responsibilities

1.  Patrol lobbies, corridors, and public rooms, confer with management, interview guests and employees and interrogates persons to detect infringements, investigate disturbances, complaints, thefts, vandalism, etc.
2.  Patrol public areas to detect fires, unsafe conditions and damaged or inoperative safety equipment.
3.  Warn or eject troublemakers and cautions careless persons.
4.  Obtain assistance for accident victims and file accident reports.
5.  Notify staff of presence of persons with questionable reputations.
6.  Assist management and enforcement officers in emergency situations.
7.  May enter and check rooms of guests suspected of leaving without paying bill to confirm suspicions and to seize any remaining personal property.
8.  Other duties as assigned.

Job Skills

1.  Think clearly and react quickly in emergencies.
2.  Learn and apply rules and procedures which are sometimes hard to understand.
3.  Use equipment skillfully.
4.  Make conclusions based on facts and also on your own personal judgment.

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.

Job Qualifications

Education

Experience

Licenses/Certifications

Physical Requirements:

Ability to speak and hear in English. Close and distance vision. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bimanual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others.

Salary Description