Description

Reports To: F & B Manager, F & B Supervisor

Supervises: N/A

Job Purpose: To greet guests upon entrance to outlet, direct guests to appropriate seating, and record payments upon guest’s completion of meal.

Job Responsibilities:

1. Schedule dining reservations and arranges parties or special services for diners.

2. Greet guests, escorts them to tables, provides menus, and adds or removes place settings as required.

3. Adjust complaints of patrons as directed by supervisor.

4. Assign work tasks and coordinate activities of dining room personnel to ensure prompt and courteous service to patrons and fairness to servers.

5. Inspect dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations. Ensures F&B menu's are clean and presentable. 

6. Notify servers of new tables and notify line cooks of the arrival of large parties.

7. May train dining room employees. May schedule work hours and keep time records of dining room workers.

8. May assist in planning menus. May prepare beverages and expedite food orders.

9. May total receipts, at end of shift, to verify sales and clear cash register. May collect payment from customers.

10. Other duties as assigned.

Job Skills:

1. Speak clearly and talk easily with all kinds of people to put them at ease.

2. Use judgment and reasoning to cope with emergencies, such as sudden illness, accident, or interrupted service.

3. Perform a variety of activities, changing activities often and sometimes without notice.

4. Plan and carry out an activity.

5. Plan the work of others.

Qualifications

Education 

• HS Diploma or equivalent

Experience 

• None required