Description
Reports To
Regional Vice President
Supervises
AGM – F&B, AGM – Rooms, Admin Assistant, H/R Payroll Administrator, Finance Lead Bookkeeper, Front Office Manager, Chief Engineer, Executive Housekeeper, Director of Sales
Job Purpose
To manage a hotel’s operation and maintain established cost and quality standards in order to ensure superior service and maximize profits.
Job Responsibilities
- Develop short term and long term financial and operational plans for the hotel which support the overall objectives of the company. Prepare the annual hotel budget.
- Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports. Initiate corrective action.
- Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action.
- Implement and maintain local and national sales/marketing programs.
- Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
- Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel.
- Maintain a security function to protect the assets of the hotel and the personal safety of employees and guests.
- Implement/maintain two-way communication systems that cross departmental lines to reach all employees.
- Develop new programs which result in an increased level of guest satisfaction and operational excellence.
- Manage in compliance with established company policies and procedures and local, state, and federal laws and regulations.
- Reward employees who meet or exceed guest expectations.
- Other duties as assigned.
Job Skills
- Computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s).
- Ability to exercise excellent communication, presentation, organization, time management and listening skills.
- Ability to use analytical skills for measuring business potential and value to the hotel.
- Ability to successfully interact with all levels of customers and hotel management.
Requirements
Education
- Bachelors degree or relevant work experience.
Experience
- Minimum 2 years experience as an AGM. 3 years hotel operations experience in a supervisory capacity. 2 years experience in direct sales or retail trade; OR, an equivalent combination of education and experience.
Licenses/Certifications
- Possess a valid driver’s license and be able to drive to customer appointments.
Salary Description
Range $170k - $190k Per Year
Hyatt Regency Princeton
330 Room Hotel
Explore New Jersey from the heart of Princeton
Hyatt Regency Princeton offers a convenient location close to Route 1 and the Princeton Junction Train Station, making it the perfect location to explore the area. Our deluxe hotel near Princeton University features a glass-enclosed heated pool, state-of-the-art StayFit™ Gym, and scenic running and biking paths just outside our doors. You can enjoy a laugh with friends at Catch A Rising Star Comedy Club or sip cocktails over conversation at Laurea or the Artisan Kitchen & Lounge — all at our hotel in Princeton, NJ.
Dining
Located on the Gallery level of the Hyatt Regency Princeton, Laurea Restaurant offers the tastes and traditions of Italy crafted with a contemporary flair. The food is prepared with love and served with joy in an atmosphere that is vibrant and unique. The interior is a combination of large-scale 20th century modern design combined with the comfort of rustic Italian outdoor dining. A towering steel bar structure with cascading light installation is balanced by weightless fabric pergolas floating just overhead along with overflowing planters and piazza-style string lighting. The central bar is surrounded by the warm glow of a pizza oven, an energetic exhibition kitchen, communal and intimate dining, and contemporary wine and private dining rooms with hand-painted antique mirrors.
Special Events
Our 32,000 square feet of meeting space in Princeton, NJ boasts high-tech meeting rooms with an on-site A/V team, dramatic ballrooms, expansive exhibit space and a modern conference center—ideal for corporate & hybrid meetings, weddings, and family gatherings.
