Description
Reports To
Front Office/Operations Manager
Supervises
N/A
Shift: 3:00 pm - 11:30 pm (subject to change based on business needs).
Job Purpose
To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
Job Responsibilities
- Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
- Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
- Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
- Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
- Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
- Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
- Take the initiative to greet guests in a friendly and warm manner.
- If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
- May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
- Other duties as assigned.
Job Skills
- Speak clearly and listen carefully.
- Use personal judgment and specialized knowledge to give information to people.
- Communicate well with many different kinds of people.
- Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
- Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
Requirements
Education
- HS Diploma or equivalent.
Experience
- Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
Salary Description
$18.00 p/hour
Hilton Indianapolis Hotel & Suites
352 Room Hotel
A relaxing stay in downtown Indianapolis
We’re in Downtown Indianapolis, a short walk from Hilbert Circle Theatre, Indiana Convention Center, and the Circle Centre Mall. Gainbridge Fieldhouse, Lucas Oil Stadium, and the Indianapolis Canal Walk are a five-minute drive. We have an indoor heated pool, fitness center and free WiFi. Enjoy room service and dining at our two restaurants.
120 West Bar & Grill
Join us for breakfast and dinner in 120 West Bar & Grill. For breakfast or dinner, there's always something delicious waiting for you. Located on the corner of Market & Illinois. Valet parking is available, and all major credit cards are accepted.
In-Room Dining
Enjoy the comforts of your incredible guest room/suite and take pleasure in the convenience of in-room dining with our extensive room service menu.
McCormick & Schmick's
McCormick and Schmick's, a nationally recognized seafood restaurant, is uniquely designed to create an inviting, relaxed atmosphere where guests can enjoy the highest quality dining experience. The menu is printed twice daily featuring the signature 'fresh list' highlighting an impressive number of fresh seafood varieties, in addition to aged steaks, poultry, entree' salads and pasta.
We have 18 event spaces including our Victory ballroom, Monument Hall, and a collection of meeting and conference rooms. Our dedicated planners will assist with A/V equipment and catering menus for your event.
