Jobs at Hilton Indianapolis Hotel & Suites

• Bartender (Bartender/Mixologist)

  Reports To Lounge Manager, Assistant GM, Dir of F&B, Restaurant Manager Supervises N/A Job Purpose To mix and serve alcoholic and non-alcoholic beverages to patrons of beverage outlets, following standard recipes, and to promote food sales.  Job Responsibilities Mix ingredients, such as liquor, soda, water, sugar and bitters to prepare cocktails and other drinks. Serve wine draught, bottled beer, non-alcoholic beverages and food. Collect money for drinks served. Orders and requisitions liquors and supplies. Stock and replenish glasses, beverages, mixes, fruit, and guest supplies. Place bottled goods and glasses to make an attractive display. Wash glasses, bar, and equipment. Slice and pit fruit for garnishing drinks; prepare appetizers, such as pickles, cheese and cold meats. Take the initiative to greet guests in a friendly and warm manner. If functioning in a Lead Capacity: (a) take responsibility for assigned associates in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned associates. Other duties as assigned. Job Skills Use arithmetic to total costs and make change. Communicate with different kinds of people to find out what services they want and to give them information. Stand or walk for varying lengths of time, sometimes for long periods. Move fingers and hands easily and quickly to handle dishes, money, merchandise, etc. Lift and carry heavy items, such as trays.

• Housekeeping Inspector Supervisor (Housekeeping)

  While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.

• Banquet House Person (Catering/Banquet)

  Reports To Banquet Manager Supervises N/A Job Purpose To set up all meetings, meal functions and audio visual equipment in accordance with hotel and company policies. To facilitate all customer requests in a timely and courteous manner. Job Responsibilities Completes all work assignments and follows all instructions directed by supervisor or shift leader. Ensures all water, amenities, audio-visual and breaks are in room at least 15 minutes prior to start of meeting. Complies with all customer needs for additional equipment and supplies and conveys the additional charge to the guest. Notifies supervisor to add to the guest check. Displays good customer relation skills. Takes initiative to greet guests in a friendly manner. Sets up and cleans all meeting and meal function rooms in accordance with company and hotel specifications. Freshens all meeting rooms during meal breaks by replacing ashtrays, changing cloths if necessary, refilling candy jars, replacing water glasses, refilling water pitchers, and removing garbage from meeting areas and break tables. Assists with meal service and breakdown as needed. Assists in getting banquet guest checks signed and turned into the front office for proper posting. Follows all energy conservation guidelines as well as safety procedures. Other duties as assigned. Job Skills Carry out specific oral or written instructions, frequently following a simple routine. Do the same task over and over frequently in the same way. Stand and walk for long periods of time. Lift and carry things like luggage, trays of dishes, and bags of golf clubs. Use hands and fingers skillfully and easily.

• Room / Suite Attendant (Housekeeping)

  Reports To Executive Housekeeper Supervises N/A Job Purpose To maintain cleanliness of all spaces within the hotel. Job Responsibilities Make beds in guest rooms. Replenish supplies such as drinking glasses, writing supplies and bathroom supplies in guest rooms. Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and locker rooms and other work areas Clean rugs, carpets, upholstered furniture and draperies, using vacuum cleaner. Dust furniture and equipment. Polish metalwork, such as fixtures and fittings. Wash walls, ceilings, woodwork, windows, door panels, and sills. Empty wastebaskets, and empties and cleans ashtrays Transport trash and waste to disposal area. Replace light bulbs. Collects soiled linens for laundering and receives and stores linen supplies in linen closet.  Load articles into washer and adds specified amount of detergent, soap, or other cleaning agent. Lift clean, wet articles from washer and places them successively into wringers and driers for measured time cycles. Sort dried articles according to identification number or type. Fold and place item in appropriate storage bin. Other duties as assigned Job Skills Ability to carry out specific oral or written instructions, frequently following a simple routine. Ability to perform repetitive actions consistently.

• Maintenance Technician / Person (Engineering/Maintenance)

  While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates. 

• Food Server (Food & Beverage)

  While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.

• Sous Chef (Chefs/Kitchen)

  Reports To Executive Sous Chef, Executive Chef, General Manager Supervises Lead Cook, Line Cook, Pantry-Prep Cook, Dishwasher Job Purpose To supervise and coordinate activities of cooks and other workers engaged in preparing and cooking food stuffs. Job Responsibilities Observe workers engaged in preparing, portioning, and garnishing foods to insure that methods of cooking and garnishing and sizes of portions are as prescribed. Give instructions to cooking personnel on fine points of cooking. Cook and carve meats, and prepares dishes, such as sauces, during rush periods and for banquets and other social functions. Assume responsibility for kitchen in absence of Chef, planning, organizing and preparing all meals.  Must be able to “prep” food products, using standardized food preparation techniques. Must be able to visibly recognize “condition” of food, and cooking temperatures. Other duties as assigned. Job Skills Skillfully use kitchen tools, machines, or equipment needed in food preparation. Read recipes for the items to be prepared, and be able to visualize the finished products. Measure, cut, or otherwise work on materials or objects with great precision. Use arithmetic to figure amounts of product/materials needed, quantities needed and cost of products/materials.

• Sales Manager (Sales & Marketing)

  Reports To Director of Sales, General Manager Supervises N/A Job Purpose Secure new volume accounts; grow positive relationships with assigned existing accounts; assure positive recognition within the local community for the hotel. Job Responsibilities Solicit, negotiate and generate contracted revenues from volume prospects that meet criteria established in the hotel business plan. Employ revenue management techniques to recommend corporate rate proposals. Accurately prepare and present Requests for Proposals so that both client and hotel receive a good value. Prospect for new contract business using a wide variety of methods including phone calls, outside sales calls, attending community functions, internet prospecting, supplier partnerships, trade journals, etc. Develop, implement and constantly modify sales action plans. Manage and maintain an accurate and up-to-date contact management system. Negotiate and close contracts that meet the hotel’s business plan objectives. Desired arrival, departure and volume patterns must be met. Internally communicate client requirements, thereby insuring all information is accurate between client and hotel staff. Coordinate and participate in target market trade shows and sales blitzes. Conduct competitive analysis and maintain competitor files in order to be able to compete successfully. Maintain good rapport with local civic groups and companies. Other duties as assigned. Job Skills Computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s). Ability to exercise excellent communication, presentation, organization, time management and listening skills. Ability to use analytical skills for measuring business potential and value to the hotel.

• Chief Engineer (Engineering/Maintenance)

  Reports To General Manager Supervises Maintenance Associates Job Purpose To supervise maintenance operations - i.e., refrigeration, heating, plumbing, etc., maintain the highest standards of the physical structure of the hotel to ensure guest satisfaction in all areas of the property. Job Responsibilities Supervise, develop and maintain ongoing maintenance operation for hotel, including refrigeration, heating, plumbing, water treatment, preventive maintenance, hotel rooms, A/H units, ice machines, pools, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, etc. Ensure projects are completed according to specifications and on time by studying work schedules and estimating worker-hour requirements for completion. Establish or adjust work procedures to meet production schedules. Work closely with Housekeeper and Front Desk Manager to ensure coordination of activities. May confer with other supervisors to coordinate activities of individual departments. Aid and instruct craftsmen in scheduling work, ordering material and completing assignments by a specified date. May estimate, requisition, and inspect materials. Meet with architects to discuss blueprints, contact contractors to submit bids for new construction, and meets with construction supervisors to discuss different phases of work. Perform work within departmental expense plans. Analyze and resolve work problems, or assist workers in solving problems. Initiate or suggest plans to motivate workers. Recommend or initiate personnel actions, such as training, promotions, transfers, discharges, and disciplinary measures. Reward employees who meet/exceed expectations. Confer with workers’ representatives. Interprets specifications, job orders, and company policies to workers and enforces safety regulations. Establishes or adjusts work procedures to meet production schedules, recommends measures to improve production. May set up machines and equipment. Other duties as assigned. Job Skills Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form. Read and understand instructions, safety rules, etc. Write reports with proper format, punctuation, spelling, and grammar. Speak with poise, voice control, and confidence, using correct grammar and well-modulated voice. Ability to understand the technologies required in the work you are directing

• Guest Service Representative (Guest Services)

  Reports To Front Office/Operations Manager Supervises N/A Job Purpose To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Job Responsibilities Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests. Other duties as assigned. Job Skills Speak clearly and listen carefully. Use personal judgment and specialized knowledge to give information to people. Communicate well with many different kinds of people. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

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