Guest Service Representative

posted June 21, 2024

Hilton Garden Inn Shreveport Bossier City

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Compensation: $13.00 per hour

Job Type
Full-time

Description

Reports To
Front Office/Operations Manager
Supervises
N/A
Job Purpose
To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
Job Responsibilities
  1. Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  3. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
  4. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
  5. Transmit and receive messages using equipment such as telephone, fax and switchboard.
  6. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
  7. Take the initiative to greet guests in a friendly and warm manner.
  8. May deposit guests’ valuables in hotel safe or safe-deposit box.
  9. Accommodate guest requests and ensure guest satisfaction.  
  10. Other duties as assigned.
Job Skills
  1. Speak clearly and listen carefully.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Communicate well with many different kinds of people.
  4. Change easily and frequently from one activity to another such as from typing to searching in a directory, to using a telephone.
  5. Use eyes, hands, and fingers accurately while operating a computer keyboard.

Requirements

Education
  • HS Diploma or equivalent.
Experience
  • Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
Salary Description
$13.00 per hour
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Hilton Garden Inn Shreveport Bossier City

177 Room Hotel

Free shuttle to downtown Bossier City

We're within three miles of Louisiana Boardwalk and downtown Bossier City, home to casinos, Shreveport Aquarium, and Shreveport Convention Center. Barksdale Air Force Base and Shreveport Downtown Airport are 10 minutes away via free shuttle, also covering a five-mile radius. Explore local bites, and enjoy all-day dining in our Garden Grille.

The Garden Grille & Bar

Discover delicious dining at our on-site restaurant Garden Grill & Bar. Join us every morning from starting at 6am for our all-you can eat breakfast buffet, featuring made-to-order omelets as well as healthy options to help get your day started off on the right foot. Come back for dinner beginning at 5pm – 10pm and indulge on a variety of seasonal menu items. We also offer a full bar, the perfect place to begin or end your night.