Guest Service Representative

posted June 17, 2024

DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park

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Compensation: $14.00 p/hour

Job Type
Full-time, Part-time

Description

Reports To
Front Office/Operations Manager
Supervises
N/A
Job Purpose
To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
Job Responsibilities
  1. Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  3. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
  4. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
  5. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
  6. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
  7. Take the initiative to greet guests in a friendly and warm manner.
  8. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
  9. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
  10. Other duties as assigned.
Job Skills
  1. Speak clearly and listen carefully.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Communicate well with many different kinds of people.
  4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Requirements

Education
  • HS Diploma or equivalent.
Experience
  • Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
Salary Description
$14.00 p/hour
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DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park

248 Room Hotel

Airport access near Research Triangle Park

Find us off I-40, halfway between Raleigh and Durham and three miles from Research Triangle Park. We're 10 minutes from The Streets at Southpoint and Raleigh-Durham International Airport, with a free airport shuttle. Enjoy our seasonal outdoor pool in a tree-filled courtyard, 24-hour fitness center, and a warm DoubleTree Chocolate Chip Cookie.

The Lobby Bar

When it's time to unwind, enjoy your casual dining experience at its best. Order a delectable dinner, or a relaxing cocktail while enjoying a sports game on the TV or taking in the tranquil view overlooking our beautiful courtyard. The Lobby Bar is open every day from 5:00 PM to 10:00 PM for dinner and cocktails.

Vintage Carolina Restaurant

We offer all of our guest's a wonderful dining and culinary experience during their visit with us. For breakfast we are open from 6:30 AM to 10:00 AM Monday-Friday and 7:00 AM to 10:00 on Saturday and Sunday. Currently room service is not available.