Jobs at DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park

• Catering Sales Manager (Sales & Marketing)

  Reports To Director of Sales or Director of Catering Supervises N/A Job Purpose Generation of top line catering revenue for the hotel by maximizing all revenue potential and up-selling additional events/amenities, whenever possible, to build additional revenues. Job Responsibilities Handle and follow up on inquiries for small meetings/events with or without guestrooms. Follow up on leads by qualifying the customer’s needs and dates for the event to determine if the business is a good fit for the property. Negotiate contracts and banquet event orders (BEO). Identify and price customer needs for the event, up-selling where possible, and closing the sale with the customer, collecting the customer deposit and signature on the BEO. Communicate group details/changes to all hotel departments, coordinating customer’s needs with other property business and activities to ensure customer’s expectations are met and the property operates efficiently. Present potential business at Driver Meetings to determine best mix of customers for hotel to attain budgeted revenues. Conduct meetings with client and hotel staff to ensure each event meets client’s expectations. Finalize and detail catering plans for groups contracted by assigned sales manager. Completely orchestrates these functions on-site or off-site. Empowered to do whatever it takes to solve problems. Prospect for new catering business using a wide variety of methods including phone calls, outside sales calls, trade shows, attending community functions, blitzes, internet prospecting, supplier partnerships, etc. Monitor blocked space to ensure group is meeting their contractual obligations. Initiate release of blocked space on cut-off date to allow sale of these rooms to other customers. Maintain account files in software system, ensuring accurate communication between client and hotel staff. Other duties as assigned. Job Skills Exhibit computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s). Use knowledge of Word, Excel, Internet, Delphi and Meeting Matrix or a similar system. Exercise excellent communication, presentation, organization, time management, listening, and math skills. Use analytical skills for measuring business potential and value to the hotel. Maintain contact and event information and follow procedures for submitting sales contracts Read and interpret documents and to write routine reports and correspondence.

• Maintenance Mechanic (Engineering/Maintenance)

  Reports To Asst Chief Engineer, Chief Engineer Supervises N/A Job Purpose Oversee a comprehensive preventative maintenance program including the repair of failing equipment, recordkeeping of parts and labor needed to maintain each piece of equipment, ordering of parts needed for equipment or service, communicating needs or problems relating to the maintenance or repair of equipment to immediate supervisor, and scheduling and executing work needed to make repairs. Job Responsibilities Inspect, diagnose and repair mechanical defects/failures in various maintenance equipment including (but not limited to) diesel, gasoline and electrically powered equipment. Instruct and/or assist in training workers regarding preventative maintenance and the proper cleaning of and safe operation of equipment. Prioritize equipment repair and maintenance work. Maintain a preventative maintenance program with budget on all equipment and purchases replacement parts and supplies. Keep a complete set of records for equipment servicing, equipment condition and cost of repairs. Spot check equipment for performance on the course; frequently make emergency repairs on the course and services equipment prior to use. Oversee the shop area and related storage facilities. Regulate employees’ use of equipment in the absence of the Chief Engineer, if needed, and performs other duties as directed by the Superintendent. Other duties as assigned. Job Skills Working knowledge of light and heavy maintenance equipment and automotive apparatuses, and the theory, care and operation of combustion engine and mowing equipment. Skill in the use of a variety of equipment repair tools, most importantly grinding equipment for sharpening of cutting units. Ability to diagnose mechanical troubles and determine appropriate solutions.

• Room / Suite Attendant (Housekeeping)

  Reports To Executive Housekeeper Supervises N/A Job Purpose To maintain cleanliness of all spaces within the hotel. Job Responsibilities Make beds in guest rooms. Replenish supplies such as drinking glasses, writing supplies and bathroom supplies in guest rooms. Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and locker rooms and other work areas Clean rugs, carpets, upholstered furniture and draperies, using vacuum cleaner. Dust furniture and equipment. Polish metalwork, such as fixtures and fittings. Wash walls, ceilings, woodwork, windows, door panels, and sills. Empty wastebaskets, and empties and cleans ashtrays Transport trash and waste to disposal area. Replace light bulbs. Collects soiled linens for laundering and receives and stores linen supplies in linen closet.  Load articles into washer and adds specified amount of detergent, soap, or other cleaning agent. Lift clean, wet articles from washer and places them successively into wringers and driers for measured time cycles. Sort dried articles according to identification number or type. Fold and place item in appropriate storage bin. Other duties as assigned Job Skills Ability to carry out specific oral or written instructions, frequently following a simple routine. Ability to perform repetitive actions consistently.

• Guest Service Representative (Guest Services)

  Reports To Front Office/Operations Manager Supervises N/A Job Purpose To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Job Responsibilities Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests. Other duties as assigned. Job Skills Speak clearly and listen carefully. Use personal judgment and specialized knowledge to give information to people. Communicate well with many different kinds of people. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

• Housekeeping Inspector / Supervisor (Housekeeping)

  While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.

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