Guest Service Representative

posted November 11, 2026

Sonesta ES Suites New Orleans Convention Center

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Compensation: $15.50 per hour

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

  • Greet guests and provide friendly, helpful service
  • Assist with check ins, check outs, room assignments, and reservations
  • Answer guest questions and resolve issues promptly
  • Operate the front desk system and process payments
  • Communicate with housekeeping and other departments
  • Maintain the front desk area in a clean and organized manner
  • Handle guest requests and escalate concerns when needed
  • Provide local information and general hotel assistance

    • Why You Will Love It Here

  • Supportive team environment
  • Opportunities to grow in front desk and hotel operations
  • A role where you meet new people and make a daily impact

    • Ready to Join the Team If you are ready to assist guests and help create memorable stays, we would love to meet you. Apply now.

    EOE

    Qualifications

    What Makes You You

  • Strong customer service and communication skills
  • Friendly, positive, and professional presence
  • Comfortable using computers and hotel systems
  • Dependable, organized, and able to multitask
  • Prior hotel or customer service experience is helpful but not required
  • Flexible to work any shifts including holidays and weekends  
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    Sonesta ES Suites New Orleans Convention Center

    Extended Stay


    Welcome to New Orleans

    Experience the warmth of Southern hospitality at Sonesta ES Suites New Orleans Convention Center. Feel right at home with our complimentary breakfast and coffee each morning, plus everyday treats to enhance your stay. Spread out in our spacious suites complete with fully equipped kitchens. Make use of our amenities and features including an outdoor pool and patio, free Wi-Fi, on-site parking and laundry services, and more.

    Discover the highlights of New Orleans from our suite hotel, ideally situated near top local attractions. Stay minutes from the National World War II Museum, Caesars Superdome, and Jackson Square. And if you're searching for a hotel near Tulane University or Loyola University, Sonesta ES Suites is conveniently located just a short drive from both campuses.

    Extend Your Expectations with Sonesta ES Suites.

    Sonesta ES Suites New Orleans Convention Center

    345 St. Joseph Street

    New Orleans, LA 70130

    Extended Stay
    Managed By Dimension Hospitality
    Current Job Openings
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