Convention Services Manager

posted November 10, 2026

Marriott Riverside at the Convention Center

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Compensation: $72,000 per year

As the Convention Services Manager, you play a pivotal role in creating exceptional guest experiences by ensuring every group event is executed flawlessly from planning through completion. You will serve as the primary point of contact for clients after the sale, coordinating with multiple hotel departments to deliver seamless meetings, conferences, social events, and group programs that exceed expectations.

You are organized, detail-oriented, and passionate about building strong client relationships while managing complex event logistics with confidence and professionalism.

The Role

As the liaison between clients and hotel operations, you will oversee all event planning details, communicate client expectations across departments, and ensure every event is delivered with precision, efficiency, and exceptional service.

What You Will Be Doing

  • Serve as the primary contact for group and event clients after contracts are signed
  • Coordinate all event details, including meeting space, guest room blocks, catering, audiovisual requirements, and room setups
  • Prepare and distribute banquet event orders (BEOs) and other event documentation
  • Lead pre-convention and pre-event meetings to ensure seamless communication across departments
  • Collaborate with Sales, Catering, Food & Beverage, Operations, and other teams to execute successful events
  • Monitor event activities on-site and proactively address client requests or operational challenges
  • Manage event changes, billing accuracy, and post-event follow-up
  • Maintain detailed records, timelines, and client communications to ensure exceptional service delivery
  • Build strong client relationships that encourage repeat business and positive referrals

    Why You Will Love It Here

    • Opportunity to create memorable experiences for guests and clients
    • Dynamic, collaborative work environment with cross-functional teams
    • High visibility role that directly impacts guest satisfaction and hotel success
    • Professional development and career growth opportunities within hospitality
    • Be part of a team dedicated to service excellence and operational success

    Ready to Join the Team

    If you thrive in a fast-paced environment, enjoy bringing complex events to life, and are passionate about delivering exceptional guest experiences, we invite you to apply today and become part of our team.

    EOE

    Qualifications

    What Makes You You

    • Exceptional organizational and project management skills
    • Strong communication and relationship-building abilities
    • Ability to manage multiple events and competing priorities in a fast-paced environment
    • Attention to detail with a commitment to delivering outstanding guest experiences
    • Problem-solving mindset with the ability to adapt quickly to changing event needs
    • Previous hotel convention services, event planning, catering, hospitality, or related experience preferred
    • Flexible to work any days of the week, including holidays and weekends
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    Marriott Riverside at the Convention Center

    Hotel with 292 Rooms


    Discover historic downtown at our Riverside hotel

    Blending regional style and familiar ease, Marriott Riverside at the Convention Center is located in the heart of downtown, nestled in the Inland Empire. Just steps to the Riverside Convention Center, making us the ideal spot for your next trade show or business conference. Our hotel features 293 comfortable accommodations, including 24 spacious suites, perfect for business and leisure travelers alike. Just moments from our doorsteps, you will find popular destinations, such as Fox Performing Arts Center, the historic Mission Inn and the University of California, Riverside. Our hotel is also a mile from the Riverside County Superior Courthouse, major corporations and 10 miles from March Air Reserve Base. Prepare for your meeting in our business center, relax in our concierge lounge with complimentary breakfast and evening hors d'oeuvres or get down to business in our 11,000 square feet of meeting space. Turn any stay into a relaxing getaway at Marriott Riverside at the Convention Center.

    Marriott Riverside at the Convention Center

    3400 Market Street

    Riverside, CA 92501

    Hotel with 292 Rooms
    Managed By Dimension Hospitality
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