Guest Service Representative

posted November 5, 2026

Hilton Garden Inn Las Colinas

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Compensation: $16.00 to $16.50 per hour

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

  • Greet guests and provide friendly, helpful service
  • Assist with check ins, check outs, room assignments, and reservations
  • Answer guest questions and resolve issues promptly
  • Operate the front desk system and process payments
  • Communicate with housekeeping and other departments
  • Maintain the front desk area in a clean and organized manner
  • Handle guest requests and escalate concerns when needed
  • Provide local information and general hotel assistance

    • Why You Will Love It Here

  • Supportive team environment
  • Opportunities to grow in front desk and hotel operations
  • A role where you meet new people and make a daily impact

    • Ready to Join the Team If you are ready to assist guests and help create memorable stays, we would love to meet you. Apply now.

    EOE

    Qualifications

    What Makes You You

  • Strong customer service and communication skills
  • Friendly, positive, and professional presence
  • Comfortable using computers and hotel systems
  • Dependable, organized, and able to multitask
  • Prior hotel or customer service experience is helpful but not required
  • Flexible to work any shifts including holidays and weekends 
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    Hilton Garden Inn Las Colinas

    Hotel with 173 Rooms

    Close to Las Colinas entertainment

    Find us off I-635 and President George Bush Turnpike, near shops and restaurants. Toyota Music Factory, Cypress Waters, and DFW Airport are less than 10 minutes away. Downtown Dallas is 20 minutes from our door. We have an outdoor pool with terrace, the Garden Bar & Grille, and meeting space. WiFi and parking are on us.

    Garden Grille & Bar

    Due to uncertainty of COVID-19, please contact the hotel for current status of its restaurant and bar outlets. From steaks and seafood to salads and pasta, our Garden Grille & Bar has all of your freshly-prepared favorites. Indulge in a decadent dessert or sip a cocktail in our lounge while making lasting memories of your trip to Las Colinas. If you prefer to relax in your room, room service is available from the same great menu.

    Hilton Garden Inn Las Colinas

    7516 Las Colinas Boulevard

    Irving, TX 75063

    Hotel with 173 Rooms
    Managed By Dimension Hospitality
    Current Job Openings
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