Operations Manager

posted November 3, 2026

Homewood Suites by Hilton Shreveport

Save this job

Compensation: $45,000 to $55,000 per year

You are a strong leader with excellent communication, organization, and hospitality skills. You understand front office operations inside and out and know how to create a welcoming and efficient guest experience. If you enjoy leading teams and ensuring smooth daily operations, keep reading.

The Role As the Front Office Manager, you oversee all front desk operations and guest service functions. You support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service. 

What You Will Be Doing

  • Lead daily front office operations, including staff supervision and scheduling
  • Train, coach, and develop front desk and guest service team members
  • Oversee check ins, check outs, reservations, and billing accuracy
  • Resolve escalated guest concerns and service issues professionally
  • Ensure compliance with hotel policies, brand standards, and procedures
  • Monitor financial processes such as cash handling and end of day reporting
  • Communicate effectively with housekeeping, engineering, and leadership
  • Support hiring, performance reviews, and team development
  • Maintain a welcoming, efficient, and service focused front office environment

    • Why You Will Love It Here

  •  Leadership role with daily guest impact
  • Opportunities for growth within hotel operations
  • Supportive, team oriented environment

    • Ready to Join the Team If you are ready to lead a high performing front office team and deliver exceptional guest service, we would love to meet you. Apply now.

    EOE

    Qualifications

    What Makes You You

  • Previous hotel front office leadership experience required
  • Strong communication, leadership, and problem solving skills
  • Organized, dependable, and detail oriented
  • Comfortable using hotel systems, reporting tools, and front office processes
  • Able to multitask and maintain professionalism under pressure
  • Passionate about hospitality and creating excellent guest experiences

    • Flexible to work any shifts, including holidays and weekends.

    Save this job

    Homewood Suites by Hilton Shreveport

    Extended Stay

    Casinos and charm in northwest Louisiana

    We’re off I-20, 15 minutes from Bossier City casinos and the Louisiana Boardwalk. We’re four miles from the Airport and offer shuttle service within a five-mile radius. Corporations like Schlumberger and BASF are within 10 miles. Stop by our free evening social on Wednesdays and get creative in your in-suite kitchen. WiFi and breakfast are on us.

    Free hot breakfast is a delicious start to your day, every day. There's always something new, from hot meals to grab-and-go snacks.

    Homewood Suites by Hilton Shreveport

    5485 Financial Plaza

    Shreveport, LA 71129

    Extended Stay
    Managed By Dimension Hospitality
    Current Job Openings
    Print a jobs flyer