Guest Service Representative

posted September 15, 2026

Fairfield Inn & Suites Bay City

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Compensation: $10.00 to $11.00 per hour

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

  • Greet guests and provide friendly, helpful service
  • Assist with check ins, check outs, room assignments, and reservations
  • Answer guest questions and resolve issues promptly
  • Operate the front desk system and process payments
  • Communicate with housekeeping and other departments
  • Maintain the front desk area in a clean and organized manner
  • Handle guest requests and escalate concerns when needed
  • Provide local information and general hotel assistance

    • Why You Will Love It Here

  • Supportive team environment
  • Opportunities to grow in front desk and hotel operations
  • A role where you meet new people and make a daily impact

    • Ready to Join the Team If you are ready to assist guests and help create memorable stays, we would love to meet you. Apply now.

    EOE

    Qualifications

    What Makes You You

  • Strong customer service and communication skills
  • Friendly, positive, and professional presence
  • Comfortable using computers and hotel systems
  • Dependable, organized, and able to multitask
  • Prior hotel or customer service experience is helpful but not required
  • Flexible to work any shifts including holidays and weekends 
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    Fairfield Inn & Suites Bay City

    Hotel with 59 Rooms

    Explore Gulf Coast's hidden delights from our Bay City hotel

    Chic and comfort combine at Fairfield Inn & Suites Bay City by Marriott® for a relaxing stay. Located a stone’s throw from downtown Bay City, Matagorda County Museum & Matagorda Regional Medical Center. Journey a few miles to the Texas Gulf Coast, a nature lover’s dream for bird watching, deep-sea fishing, beachcombing Matagorda Beach & the Gary Player-designed Rio Colorado Golf Course. If work brings you to nearby STP, Tenaris, OXEA, Phillips 66 or Equistar we will help you work well, rest well, eat well & be well - your home away from home. Jump-start your day with our free breakfast. Relax in our large rooms featuring plush bedding and ample workspace or spread out in our vibrant lobby. Free Wi-Fi keeps you connected. Stay amazing in our fitness center or opt for a swim in our refreshing outdoor heated pool. Unwind with a cold drink at our bar. Your satisfaction is our priority at Fairfield Inn & Suites Bay City or we’ll make it right. That’s our commitment to you.

    Fairfield Inn & Suites Bay City

    515 7th Street

    Bay City, TX 77414

    Hotel with 59 Rooms
    Managed By Dimension Hospitality
    Current Job Openings
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