Guest Service Representative

posted August 24, 2026

Residence Inn by Marriott Houston Sugar Land/Stafford

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Compensation: $13.50 to $14.00 per hour

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

  • Greet guests and provide friendly, helpful service
  • Assist with check ins, check outs, room assignments, and reservations
  • Answer guest questions and resolve issues promptly
  • Operate the front desk system and process payments
  • Communicate with housekeeping and other departments
  • Maintain the front desk area in a clean and organized manner
  • Handle guest requests and escalate concerns when needed
  • Provide local information and general hotel assistance

    • Why You Will Love It Here

  • Supportive team environment
  • Opportunities to grow in front desk and hotel operations
  • A role where you meet new people and make a daily impact

    • Ready to Join the Team If you are ready to assist guests and help create memorable stays, we would love to meet you. Apply now.

    EOE

    Qualifications

    What Makes You You

  • Strong customer service and communication skills
  • Friendly, positive, and professional presence
  • Comfortable using computers and hotel systems
  • Dependable, organized, and able to multitask
  • Prior hotel or customer service experience is helpful but not required
  • Flexible to work any shifts including holidays and weekends 
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    Residence Inn by Marriott Houston Sugar Land/Stafford

    Hotel with 78 Rooms

    Our Hotel

    The Residence Inn Sugar Land hotel is located on Southwest Freeway just minutes from First Colony Mall and Missouri City, TX. We’re top-rated among Sugar Land hotels for our friendly service and convenient location 20 miles from downtown Houston. Our pet-friendly apartment-style suites feature full-equipped kitchens, flat-screen TVs and 50% more space than hotel rooms at other Sugar Land hotels. Free property-wide WiFi means guests can stay productive anywhere – in their suite, on the patio or in our comfy lobby. Guests can conduct impromptu meetings or mingle with friends in our dining area where they'll also enjoy a free hot breakfast buffet each morning. We invite guests to join us for our weekday Residence Inn Mix serving up free apps and premium drinks. We offer a 24-hour fitness center, outdoor pool, and multi-use Sport Court. 

    Residence Inn by Marriott Houston Sugar Land/Stafford

    12703 Southwest Fwy

    Stafford, TX 77477

    Hotel with 78 Rooms
    Managed By Dimension Hospitality
    Current Job Openings
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