Guest Service Representative

posted July 23, 2026

Fairfield Inn & Suites by Marriott Naples

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Compensation: $16.00 per hour

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

  • Greet guests and provide friendly, helpful service
  • Assist with check ins, check outs, room assignments, and reservations
  • Answer guest questions and resolve issues promptly
  • Operate the front desk system and process payments
  • Communicate with housekeeping and other departments
  • Maintain the front desk area in a clean and organized manner
  • Handle guest requests and escalate concerns when needed
  • Provide local information and general hotel assistance

    • Why You Will Love It Here

  • Supportive team environment
  • Opportunities to grow in front desk and hotel operations
  • A role where you meet new people and make a daily impact

    • Ready to Join the Team If you are ready to assist guests and help create memorable stays, we would love to meet you. Apply now.

    EOE

    Qualifications

    What Makes You You

  • Strong customer service and communication skills
  • Friendly, positive, and professional presence
  • Comfortable using computers and hotel systems
  • Dependable, organized, and able to multitask
  • Prior hotel or customer service experience is helpful but not required
  • Flexible to work any shifts including holidays and weekends  
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    Fairfield Inn & Suites by Marriott Naples

    Hotel with 109 Rooms

    Our Hotel

    Ideally situated between Naples and Marco Island, Fairfield Inn & Suites Naples is the perfect spot to explore The Sunshine State from. Before conducting business downtown, or discovering popular local attractions such as Naples Zoo at Caribbean Gardens and 5th Avenue South, get some rest and relaxation in our renovated rooms and suites. When you wake up, prepare yourself a hot cup of joe using your room's coffee maker, then stop by our complimentary breakfast buffet for some delicious morning classics. Want to stay active during your trip to South Florida? You can easily work up a sweat using the cardio equipment and free weights of our fitness center, open 24 hours for your convenience. If you're hosting a business meeting soon, reserve our event space with AV equipment and high-speed Wi-Fi to make it a success. At Fairfield Inn & Suites Naples, our guests are our #1 priority.

    Fairfield Inn & Suites by Marriott Naples

    3808 White Lake Boulevard

    Naples, FL 34117

    Hotel with 109 Rooms
    Managed By Dimension Hospitality
    Current Job Openings
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