Guest Service Representative

posted July 10, 2026

Hilton Garden Inn Denver/Highlands Ranch

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Compensation: $19.00 to $21.00 per hour

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

  • Greet guests and provide friendly, helpful service
  • Assist with check ins, check outs, room assignments, and reservations
  • Answer guest questions and resolve issues promptly
  • Operate the front desk system and process payments
  • Communicate with housekeeping and other departments
  • Maintain the front desk area in a clean and organized manner
  • Handle guest requests and escalate concerns when needed
  • Provide local information and general hotel assistance

    • Why You Will Love It Here

  • Supportive team environment
  • Opportunities to grow in front desk and hotel operations
  • A role where you meet new people and make a daily impact

    • Ready to Join the Team If you are ready to assist guests and help create memorable stays, we would love to meet you. Apply now.

    EOE

    Qualifications

    What Makes You You

  • Strong customer service and communication skills
  • Friendly, positive, and professional presence
  • Comfortable using computers and hotel systems
  • Dependable, organized, and able to multitask
  • Prior hotel or customer service experience is helpful but not required
  • Flexible to work any shifts, including holidays, weekends, and overnights
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    Hilton Garden Inn Denver/Highlands Ranch

    Hotel with 128 Rooms

    Comfort in Highlands Ranch

    Off C470, we're in the Highlands Ranch suburb surrounded by business parks, dining, and entertainment. South Suburban Sports Complex is five miles away. Downtown Denver is 17 miles from us. We have an indoor pool, fitness center, free WiFi, and extensive meeting space. Relax in our restaurant, bar, and patios with views of the Rockies.

    Garden Grille

    Start your day off right with Made-to-Order omelets and daily breakfast specials at The Garden Grille available daily from 6am-10am and a delightful dinner at the Garden Grille or choose to order room service and dine in your room from 5pm-10pm daily.

    Pavillion Lounge

    Join us every day from 5pm-10pm for local craft beers and creative cocktails and discover our daily happy hour specials.

    Hilton Garden Inn Denver/Highlands Ranch

    1050 Plaza Drive

    Highlands Ranch, CO 80126

    Hotel with 128 Rooms
    Managed By Dimension Hospitality
    Current Job Openings
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