Guest Service Representative

posted June 22, 2026

Hilton Garden Inn Sacramento/South Natomas

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Compensation: $17.00 to $17.50 per hour

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

  • Greet guests and provide friendly, helpful service
  • Assist with check ins, check outs, room assignments, and reservations
  • Answer guest questions and resolve issues promptly
  • Operate the front desk system and process payments
  • Communicate with housekeeping and other departments
  • Maintain the front desk area in a clean and organized manner
  • Handle guest requests and escalate concerns when needed
  • Provide local information and general hotel assistance

    • Why You Will Love It Here

  • Supportive team environment
  • Opportunities to grow in front desk and hotel operations
  • A role where you meet new people and make a daily impact

    • Ready to Join the Team If you are ready to assist guests and help create memorable stays, we would love to meet you. Apply now.

    EOE

    Qualifications

    What Makes You You

  • Strong customer service and communication skills
  • Friendly, positive, and professional presence
  • Comfortable using computers and hotel systems
  • Dependable, organized, and able to multitask
  • Prior hotel or customer service experience is helpful but not required
  • Flexible to work any shifts including holidays and weekends 
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    Hilton Garden Inn Sacramento/South Natomas

    Hotel with 154 Rooms

    Heated outdoor pool in Downtown Sacramento

    We’re off I-5, nine miles from Sacramento International Airport. Discovery Park is a short drive away for rivers and trails, and we’re less than 10 minutes from Golden 1 Center, Downtown Sacramento, and Sacramento Convention Center. Enjoy our fitness center, restaurant, 24-hour snack shop, and year-round heated outdoor pool.

    The Garden Grille & Bar

    Enjoy casual dining and freshly-prepared American favorites in a relaxed setting at our newly-upgraded on site restaurant. The Garden Grille and Bar serves breakfast, as well as dinner à la carte. Full wine and bar service is also available. We also offer carry-out.

    Hilton Garden Inn Sacramento/South Natomas

    2540 Venture Oaks Way

    Sacramento, CA 95833-3200

    Hotel with 154 Rooms
    Managed By Dimension Hospitality
    Current Job Openings
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