Guest Service Supervisor

posted May 12, 2026

Residence Inn Dana Point San Juan Capistrano

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Compensation: $24.00 to $25.00 per hour

You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.

The Role As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.

What You Will Be Doing

  • Assist in supervising front desk staff and daily operations
  • Support check ins, check outs, reservations, and guest inquiries
  • Provide coaching and training to team members
  • Handle guest concerns and resolve service issues professionally
  • Ensure front desk procedures and brand standards are followed
  • Maintain accurate records, logs, and shift information
  • Communicate important updates to management and other departments
  • Assist with cashiering, billing, and basic audit tasks

    • Why You Will Love It Here

  • A positive and team-oriented environment
  • Opportunities for growth in front office and hotel leadership
  • A role where you help shape the guest experience

    • Ready to Join the Team If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you. Apply now. EOE

    Qualifications

    What Makes You You

    • Previous front desk or hospitality experience required
    • Strong customer service and communication skills
    • Ability to lead, coach, and support a team
    • Calm, professional, and dependable
    • Strong problem solving and multitasking abilities
    • Comfortable with computers and hotel systems
    • ​​​​​​​Flexible to work any shifts including holidays and weekend
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    Residence Inn Dana Point San Juan Capistrano

    Hotel with 130 Rooms


    Welcome To Residence Inn By Marriott Dana Point San Juan Capistrano


    Plan Your Extended Stay At Our Hotel Near Dana Point

    Experience Southern California coastal living at Residence Inn Dana Point San Juan Capistrano, an extended stay and pet friendly hotel near the best of Orange County. Explore top local attractions such as Historic Mission San Juan Capistrano, Dana Point Harbor, and the sandy shores of Doheny State Beach. Outdoor enthusiasts can enjoy Rancho Mission Viejo Riding Park, The Oaks, and seasonal whale watching along the coast. After a day of adventure, return to spacious studio and one bedroom suites featuring fully equipped kitchens, complimentary high speed Wi-Fi, and flat screen TVs, ideal for families or long term guests. Start your morning with a complimentary breakfast buffet, stay active at our Sport Court, putting green, and fitness center, or relax by the outdoor pool. Whether visiting for business or leisure, Residence Inn Dana Point San Juan Capistrano offers the comfort, convenience, and relaxed coastal atmosphere you need for an unforgettable stay.

    Residence Inn Dana Point San Juan Capistrano

    33711 Camino Capistrano

    Capistrano Beach, CA 92624

    Hotel with 130 Rooms
    Managed By Dimension Hospitality
    Current Job Openings
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