Guest Service Representative

posted May 11, 2026

Courtyard Miami at Dolphin Mall

Save this job

Compensation: $16.50 per hour

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

  • Greet guests and provide friendly, helpful service
  • Assist with check ins, check outs, room assignments, and reservations
  • Answer guest questions and resolve issues promptly
  • Operate the front desk system and process payments
  • Communicate with housekeeping and other departments
  • Maintain the front desk area in a clean and organized manner
  • Handle guest requests and escalate concerns when needed
  • Provide local information and general hotel assistance

    • Why You Will Love It Here

  • Supportive team environment
  • Opportunities to grow in front desk and hotel operations
  • A role where you meet new people and make a daily impact

    • Ready to Join the Team If you are ready to assist guests and help create memorable stays, we would love to meet you. Apply now.

    EOE

    Qualifications

    What Makes You You

  • Strong customer service and communication skills
  • Friendly, positive, and professional presence
  • Comfortable using computers and hotel systems
  • Dependable, organized, and able to multitask
  • Prior hotel or customer service experience is helpful but not required
  • Flexible to work any shifts including holidays and weekends 
    • Save this job

    Courtyard Miami at Dolphin Mall

    Hotel with 118 Rooms

    Get more from your Miami getaway, at our Dolphin Mall hotel

    Nestled beneath the swaying palm trees of the Dolphin Mall, Courtyard Miami at Dolphin Mall provides exceptional stays for business guests and leisure travelers alike. Our conveniently located hotel near Hard Rock Stadium puts you close to iconic luxury brands, boutique shops, endless dining options and live entertainment happening year-round! Designed with you in mind, our modern lobby gives way to inviting spaces including media pods, a 24-hour market & full-service business center, while our guest rooms feature thoughtful amenities such as cozy sofa beds, elegant marble bathrooms, HDTVs, and large windows with city's views. Start the day with hearty breakfast favorites and Starbucks coffee from The Bistro, or dine at dozens of award-winning restaurants nearby. Our Dolphin Mall hotel's fitness center makes it easy to stay in shape, while our outdoor pool helps you ease into vacation mode.

    Courtyard Miami at Dolphin Mall

    11275 Northwest 12th Street

    Miami, FL 33172

    Hotel with 118 Rooms
    Managed By Dimension Hospitality
    Current Job Openings
    Print a jobs flyer