Guest Service Supervisor

posted May 1, 2026

Homewood Suites by Hilton Austin NW near The Domain

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Compensation: $19.50 to $20.00 per hour

You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.

The Role As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.

What You Will Be Doing

  • Assist in supervising front desk staff and daily operations
  • Support check ins, check outs, reservations, and guest inquiries
  • Provide coaching and training to team members
  • Handle guest concerns and resolve service issues professionally
  • Ensure front desk procedures and brand standards are followed
  • Maintain accurate records, logs, and shift information
  • Communicate important updates to management and other departments
  • Assist with cashiering, billing, and basic audit tasks

    • Why You Will Love It Here

  • A positive and team-oriented environment
  • Opportunities for growth in front office and hotel leadership
  • A role where you help shape the guest experience

    • Ready to Join the Team If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you. Apply now. EOE

    Qualifications

    What Makes You You

  • Previous front desk or hospitality experience required
  • Strong customer service and communication skills
  • Ability to lead, coach, and support a team
  • Calm, professional, and dependable
  • Strong problem solving and multitasking abilities
  • Comfortable with computers and hotel systems

    • Flexible to work any shifts including holidays and weekend

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    Homewood Suites by Hilton Austin NW near The Domain

    All Suite

    Amazing shopping and downtown experience

    Browse the Arboretum, Northcross Mall, and the Domain retail center, all within 10 minutes of your room. Free breakfast is ideal fuel for Lady Bird Lake hikes or exploring 6th Street entertainment district. You’ll have easy access to South by Southwest® in March. An in-suite kitchen is yours and the WiFi’s on us.

    Homewood Suites by Hilton Austin NW near The Domain

    10925 Stonelake Boulevard

    Austin, TX 78759

    All Suite
    Managed By Dimension Hospitality
    Current Job Openings
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