Guest Service Supervisor

posted April 22, 2026

Hilton Garden Inn Las Colinas

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Compensation: $19.00 to $19.50 per hour

You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.

The Role As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.

What You Will Be Doing

  • Assist in supervising front desk staff and daily operations
  • Support check ins, check outs, reservations, and guest inquiries
  • Provide coaching and training to team members
  • Handle guest concerns and resolve service issues professionally
  • Ensure front desk procedures and brand standards are followed
  • Maintain accurate records, logs, and shift information
  • Communicate important updates to management and other departments
  • Assist with cashiering, billing, and basic audit tasks

    • Why You Will Love It Here

  • A positive and team-oriented environment
  • Opportunities for growth in front office and hotel leadership
  • A role where you help shape the guest experience

    • Ready to Join the Team If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you. Apply now. EOE

    Qualifications

    What Makes You You

  • Previous front desk or hospitality experience required
  • Strong customer service and communication skills
  • Ability to lead, coach, and support a team
  • Calm, professional, and dependable
  • Strong problem solving and multitasking abilities
  • Comfortable with computers and hotel systems

    • Flexible to work any shifts including holidays and weekend

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    Hilton Garden Inn Las Colinas

    Hotel with 173 Rooms

    Close to Las Colinas entertainment

    Find us off I-635 and President George Bush Turnpike, near shops and restaurants. Toyota Music Factory, Cypress Waters, and DFW Airport are less than 10 minutes away. Downtown Dallas is 20 minutes from our door. We have an outdoor pool with terrace, the Garden Bar & Grille, and meeting space. WiFi and parking are on us.

    Garden Grille & Bar

    Due to uncertainty of COVID-19, please contact the hotel for current status of its restaurant and bar outlets. From steaks and seafood to salads and pasta, our Garden Grille & Bar has all of your freshly-prepared favorites. Indulge in a decadent dessert or sip a cocktail in our lounge while making lasting memories of your trip to Las Colinas. If you prefer to relax in your room, room service is available from the same great menu.

    Hilton Garden Inn Las Colinas

    7516 Las Colinas Boulevard

    Irving, TX 75063

    Hotel with 173 Rooms
    Managed By Dimension Hospitality
    Current Job Openings
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