Guest Service Supervisor

posted April 14, 2026

Fairfield by Marriott Inn & Suites Austin Parmer/Tech Ridge

Compensation: $20.00 to $21.00 per hour

You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.

The Role As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.

What You Will Be Doing

  • Assist in supervising front desk staff and daily operations
  • Support check ins, check outs, reservations, and guest inquiries
  • Provide coaching and training to team members
  • Handle guest concerns and resolve service issues professionally
  • Ensure front desk procedures and brand standards are followed
  • Maintain accurate records, logs, and shift information
  • Communicate important updates to management and other departments
  • Assist with cashiering, billing, and basic audit tasks
  • Why You Will Love It Here

  • A positive and team-oriented environment
  • Opportunities for growth in front office and hotel leadership
  • A role where you help shape the guest experience
  • Ready to Join the Team If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you. Apply now. EOE

    Qualifications

    What Makes You You

  • Previous front desk or hospitality experience required
  • Strong customer service and communication skills
  • Ability to lead, coach, and support a team
  • Calm, professional, and dependable
  • Strong problem solving and multitasking abilities
  • Comfortable with computers and hotel systems
  • Flexible to work any shifts including holidays and weekend

    Fairfield by Marriott Inn & Suites Austin Parmer/Tech Ridge

    Hotel with 150 Rooms

    Comfortable Hotel in North Austin TX Near The Domain

    For a comfortable stay in the Tech Ridge Center area, make your reservation at Fairfield Inn & Suites Austin Parmer/Tech Ridge, a top-rated hotel in North Austin, TX. Conveniently located at I‑35 and Parmer Lane, we offer quick access to North Austin’s Domain shopping area, the University of Texas, Q2 Stadium, and Round Rock Sports Complex. Business travelers appreciate our location near Samsung, GM, Dell, Apple, Applied Materials, 3M, TDI, Pearson, BAE Systems, Qualcomm, Infosys, and Home Depot. Enjoy free parking, high-speed Wi‑Fi, and a complimentary hot breakfast buffet each morning. Stay active with our indoor heated pool and 24-hour fitness center, or grab snacks anytime from the 24/7 market. All rooms include a microwave, mini-fridge, coffee/tea maker, and flat-screen TV, while suites add sofa beds and extra space. We also offer accessible rooms, on-site laundry, a flexible boardroom, and a 710 sq. ft. event space perfect for meetings, small weddings, or group stays in Austin.


    Fairfield by Marriott Inn & Suites Austin Parmer/Tech Ridge

    12536 North IH35

    Austin, TX 78753


    Hotel with 150 Rooms
    Managed By Dimension Hospitality