Guest Service Supervisor

posted April 6, 2026

Hampton Inn & Suites Alexandria Old Town Area South

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Compensation: $21.00 to $23.00 per hour

You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.

The Role As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.

What You Will Be Doing

  • Assist in supervising front desk staff and daily operations
  • Support check ins, check outs, reservations, and guest inquiries
  • Provide coaching and training to team members
  • Handle guest concerns and resolve service issues professionally
  • Ensure front desk procedures and brand standards are followed
  • Maintain accurate records, logs, and shift information
  • Communicate important updates to management and other departments
  • Assist with cashiering, billing, and basic audit tasks

    • Why You Will Love It Here

  • A positive and team-oriented environment
  • Opportunities for growth in front office and hotel leadership
  • A role where you help shape the guest experience

    • Ready to Join the Team If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you. Apply now. EOE

    Qualifications

    What Makes You You

  • Previous front desk or hospitality experience required
  • Strong customer service and communication skills
  • Ability to lead, coach, and support a team
  • Calm, professional, and dependable
  • Strong problem solving and multitasking abilities
  • Comfortable with computers and hotel systems

    • Flexible to work any shifts including holidays and weekend

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    Hampton Inn & Suites Alexandria Old Town Area South

    Hotel with 213 Rooms

    An old town within reach of the D.C. buzz

    History is in our roots. We’re minutes from Mount Vernon – George Washington’s estate – Christ Church and the Old Town area. Downtown Alexandria is just over two miles away, and Washington D.C. is a short drive to the north. Catch a game at the Capital One Arena or RFK Stadium while you’re there. Closer to home, free WiFi and breakfast are yours.

    A free hot breakfast is served daily with fresh-baked waffles and hearty oatmeal with toppings.

    Hampton Inn & Suites Alexandria Old Town Area South

    5821 Richmond Highway

    Alexandria, VA 22303

    Hotel with 213 Rooms
    Managed By Dimension Hospitality
    Current Job Openings
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