Guest Service Representative

posted April 6, 2026

Homewood Suites by Hilton Newark-Cranford

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Compensation: $16.00 to $17.00 per hour

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

  • Greet guests and provide friendly, helpful service
  • Assist with check ins, check outs, room assignments, and reservations
  • Answer guest questions and resolve issues promptly
  • Operate the front desk system and process payments
  • Communicate with housekeeping and other departments
  • Maintain the front desk area in a clean and organized manner
  • Handle guest requests and escalate concerns when needed
  • Provide local information and general hotel assistance

    • Why You Will Love It Here

  • Supportive team environment
  • Opportunities to grow in front desk and hotel operations
  • A role where you meet new people and make a daily impact

    • Ready to Join the Team If you are ready to assist guests and help create memorable stays, we would love to meet you. Apply now.

    EOE

    Qualifications

    What Makes You You

  • Strong customer service and communication skills
  • Friendly, positive, and professional presence
  • Comfortable using computers and hotel systems
  • Dependable, organized, and able to multitask
  • Prior hotel or customer service experience is helpful but not required
  • Flexible to work any shifts including holidays and weekends 
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    Homewood Suites by Hilton Newark-Cranford

    Extended Stay

    Easy access to Newark and NYC

    We're off Garden State Parkway, ten miles from EWR Airport and close to train stations linking to New York City. The Westwood venue, Weeks Marine, Merck Pharmaceutical, Kerry Group, RWJ University Hospital, and Gran Centurion are all within three miles. End the day with in-suite cooking or our Wednesday evening social. WiFi and breakfast are on us.

    Homewood Suites by Hilton Newark-Cranford

    2 Jackson Drive

    Cranford, NJ 07016

    Extended Stay
    Managed By Dimension Hospitality
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