Front Office Manager

posted March 30, 2026

Homewood Suites by Hilton Lubbock

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Compensation: $48,000 to $50,000 per year

You are a strong leader with excellent communication, organization, and hospitality skills. You understand front office operations inside and out and know how to create a welcoming and efficient guest experience. If you enjoy leading teams and ensuring smooth daily operations, keep reading.

The Role As the Front Office Manager, you oversee all front desk operations and guest service functions. You support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service.

What You Will Be Doing

  • Lead daily front office operations, including staff supervision and scheduling
  • Train, coach, and develop front desk and guest service team members
  • Oversee check ins, check outs, reservations, and billing accuracy
  • Resolve escalated guest concerns and service issues professionally
  • Ensure compliance with hotel policies, brand standards, and procedures
  • Monitor financial processes such as cash handling and end of day reporting
  • Communicate effectively with housekeeping, engineering, and leadership
  • Support hiring, performance reviews, and team development
  • Maintain a welcoming, efficient, and service focused front office environment

    • Why You Will Love It Here

  •  Leadership role with daily guest impact
  • Opportunities for growth within hotel operations
  • Supportive, team oriented environment

    • Ready to Join the Team If you are ready to lead a high performing front office team and deliver exceptional guest service, we would love to meet you. Apply now.

    EOE

    Qualifications

    What Makes You You

  • Previous hotel front office leadership experience required
  • Strong communication, leadership, and problem solving skills
  • Organized, dependable, and detail oriented
  • Comfortable using hotel systems, reporting tools, and front office processes
  • Able to multitask and maintain professionalism under pressure
  • Passionate about hospitality and creating excellent guest experiences

    • Flexible to work any shifts, including holidays and weekends.

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    Homewood Suites by Hilton Lubbock

    Extended Stay

    Home base in the birthplace of Buddy Holly

    Welcome to the birthplace of a rock’n’roll legend. We’re a 10-minute drive from central Lubbock – head there for the Buddy Holly Center, Joyland Amusement Park, and a vibrant art scene anchored by Texas Tech University. Enjoy free breakfast and use the (equally free) WiFi to plan a trip to the area’s burgeoning local wineries.

    Homewood Suites by Hilton Lubbock

    5320 West Loop 289

    Lubbock, TX 79424

    Extended Stay
    Managed By Dimension Hospitality
    Current Job Openings
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