Guest Service Representative

posted March 9, 2026

Holiday Inn Express & Suites Shreveport - Downtown

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Compensation: $13.00 to $14.00 per hour

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

  • Greet guests and provide friendly, helpful service
  • Assist with check ins, check outs, room assignments, and reservations
  • Answer guest questions and resolve issues promptly
  • Operate the front desk system and process payments
  • Communicate with housekeeping and other departments
  • Maintain the front desk area in a clean and organized manner
  • Handle guest requests and escalate concerns when needed
  • Provide local information and general hotel assistance

    Why You Will Love It Here

  • Supportive team environment
  • Opportunities to grow in front desk and hotel operations
  • A role where you meet new people and make a daily impact

    Ready to Join the Team If you are ready to assist guests and help create memorable stays, we would love to meet you. Apply now.

    EOE

    Qualifications

    What Makes You You

  • Strong customer service and communication skills
  • Friendly, positive, and professional presence
  • Comfortable using computers and hotel systems
  • Dependable, organized, and able to multitask
  • Prior hotel or customer service experience is helpful but not required
  • Flexible to work any shifts including holidays and weekends  
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    Holiday Inn Express & Suites Shreveport - Downtown

    Hotel with 124 Rooms

    A Comfortable Hotel In Downtown Shreveport

    Welcome to the best option for service and comfort in the Shreveport and Bossier City area. As the newest addition to the IHG family in Northwest Louisiana, Holiday Inn Express & Suites Shreveport Downtown offers all the modern amenities that travelers need including complimentary wireless high-speed internet, available meeting space, and after a long day a refreshing dip in our pool may be just what you need.

    Enjoy our complimentary Start Fresh Express Breakfast featuring our famous cinnamon rolls, and plenty of hot, cold and healthy choices. Explore the local Red River District and Louisiana Boardwalk for some of the finest cuisine Louisiana has to offer. Just walking distance to Festival Plaza featuring attractions including Shreveport’s largest festival, Red River Revel. Conveniently near casinos such as El Dorado, Sam’s Town, Margaritaville, and Horseshoe. Looking for a little retail therapy? Look no further than the Louisiana Boardwalk or St Vincent Mall just minutes away.

    Our new hotel is proud to offer a courtesy shuttle to all guests with services to and from the Shreveport Regional Airport, which is only 7 miles from our front door.

    Holiday Inn Express & Suites Shreveport - Downtown

    201 Lake Street

    Shreveport, LA 71101

    Hotel with 124 Rooms
    Managed By Dimension Hospitality
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