Job Purpose

To supervise Room Attendants and inspect hotel guestrooms, bathrooms, corridors, and lobbies.

Job Responsibilities

• Assign work to Room Attendants and train associates in housekeeping duties; may perform cleaning duties.
• Post room occupancy records.
• Adjust guests’ complaints regarding housekeeping service or equipment.
• Write requisitions for room supplies and furniture renovation or replacements.
• Examine carpets, drapes and furniture for stains, damage, or wear.
• Check and count linens and supplies. Aid in budget control through supervision of employees’ use of linen, supplies and equipment.
• Record inspection results and notifies cleaning personnel of inadequacies.
• Communicate with other hotel departments regarding problems which need their attention.
• Ensure key control policies.
• Take the initiative to greet guests in a friendly and warm manner.
• Other duties as assigned.

Job Skills

• Familiarity with regulations of the material safety data sheets when using chemicals
• Use hands to lift, carry, or pull objects that may be heavy.
• Understand simple instructions.
• Learn simple procedures and techniques.
• Perform routine work or the same task over and over again.
• Plan the work of others.

Management Activities

• Interview, select and train associates
• Set and adjust associates’ rates of pay and hours of work
• Direct the work of associates
• Appraise associates’ productivity and efficiency for purpose of recommending promotions or other changes in status
• Handle associate complaints
• Discipline associates
• Plan the work
• Determine the techniques to be used
• Apportion the work among associates
• Determine types of materials, supplies, machinery, equipment/tools used or merchandise to be bought, stocked & sold
• Control the flow and distribution of materials or merchandise and supplies
• Provide for the safety and security of the employees or the property
• Plan and control the budget
• Monitor or implement legal compliance measures
• Customarily and regularly direct the work of at least 2 or more full-time associates or their equivalent (1 full-time associate at 40 and 2 half-time associates at 20 hours each, are equivalent to 2 full-time associates).
• Authority to hire or fire other associates, or makes suggestions and recommendations as to the hiring or firing.

Physical Requirements

• Ability to speak and hear. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
• Identify and distinguish colors
• Stand for long periods of time
• Walk extended distances
• Lift/carry 6-25 lbs.
• Kneel and/or stoop repeatedly
• Must be able to work weekends & holidays.

Working Conditions

• Continually works in normal office conditions and in close proximity to others.
• Outdoor weather conditions
• With fumes or airborne particles
• Near toxic or caustic chemicals

Qualifications

Education - High school diploma preferred.

Experience - At least 2-3 years of housekeeping experience required.

Licenses/Certifications - N/A.