Job Purpose

Job Responsibilities

• Perform all audit procedures as set forth by the Hotel and company, on a daily basis.
• Verify the status of all wake-up call requests and ensure they are properly handled.
• Balance all cash receipts and work performed during the audit shift. Make deposits of cash.
• Prepare the front office for the ‘A’ shift and reset day’s business.
• Act as a Guest Service representative and manager on duty during the night time hours.
• Act as PBX operator during the audit shift.
• Attend and actively participate in all front office meetings.
• Participate in all training and cross training programs.
• Take the initiative to greet guests in a friendly and warm manner.
• Other duties as assigned.

Job Skills

• Understand and use math concepts in order to design a financial or economic system.
• Work math problems quickly and accurately.
• Understand and use computers and related equipment.
• Speak and write clearly to report financial information.

Discretion & Independent Judgment

• Acts as a Guest Service representative and manager on duty during the night time hours
• Balances all cash receipts and work performed during the audit shift. Makes deposits of cash.

Physical Requirements

• Ability to speak and hear in English.
• Close and distance vision.
• Frequent sitting with some walking and standing.
• Frequently lifts/carries up to 25 lbs.
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
• Additional physical and visual requirements
• Lift/carry 6-25 lbs.
• Able to work overtime and/or irregular hours

Working Conditions

• Continually works in normal office conditions and in close proximity to others.

Qualifications

Education - HS Diploma or equivalent.

Experience - Previous guest service or front desk hospitality experience preferred.

Licenses/Certifications - None required.