Description

We are seeking an experienced and dynamic Hotel Manager to oversee the daily operations of our hotel. The ideal candidate will ensure exceptional guest experiences, manage staff effectively, and maintain high standards of service and hospitality.

Key Responsibilities:

• Oversee all aspects of hotel operations, including front desk, housekeeping, and food and beverage services.
• Ensure guest satisfaction by addressing inquiries, resolving complaints, and providing personalized service.
• Manage and train hotel staff, fostering a positive and productive work environment.
• Develop and implement operational policies and procedures to enhance efficiency and service quality.
• Monitor financial performance, including budgeting, forecasting, and cost control measures.
• Collaborate with marketing teams to promote the hotel and increase occupancy rates.
• Ensure compliance with health and safety regulations and maintain a clean and safe environment for guests and staff.
• Other duties as assigned.

Job Skills:

• Computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s).
• Ability to exercise excellent communication, presentation, organization, time management and listening skills.
• Ability to use analytical skills for measuring business potential and value to the hotel.
• Ability to successfully interact with all levels of customers and hotel management.

Management Activities:

• Interview, select and train associates
• Set and adjust associates’ rates of pay and hours of work
• Direct the work of associates
• Appraise associates’ productivity & efficiency to recommend promotions or other changes in status
• Handle associate complaints
• Discipline associates
• Plan the work
• Determine the techniques to be used
• Apportion the work among associates
• Determine materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked & sold
• Control the flow and distribution of materials or merchandise and supplies
• Provide for the safety and security of the employees or the property
• Plan and control the budget
• Monitor or implement legal compliance measures
• Customarily and regularly direct the work of at least 2 or more full-time associates or their equivalent (1 full-time associate at 40 and 2 half-time associates at 20 hours each, are equivalent to 2 full-time associates).
• Authority to hire or fire other associates, or makes suggestions and recommendations as to the hiring, firing , advancement, promotion or any other change of status of other associates are given particular weight.

Discretion & Independent Judgment:

• Develops new programs which result in an increased level of guest satisfaction and operational excellence
• Prepares the annual hotel budget.
• May deviate from established procedures to modify strategies that will enhance revenues effectively.
• Modifies strategies that will enhance revenues.
• Develops short term and long term financial and operational plans for the hotel which support the overall objectives of the company.
• Investigates complaints and maintains product and service quality standards by conducting ongoing evaluations and initiates corrective action.
• Makes an independent choice to develop sales action plans and evaluate trends to modify strategies that will enhance revenues.

Physical Requirements:

• Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 10 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
• Additional physical & visual requirements
• Walk extended distances
• Able to work overtime and irregular hours

Working Conditions:

• Continually works in normal office conditions and in close proximity to others.

Qualifications

Education - Bachelors degree in Hotel Management or a related field is preferred.

Experience - Minimum 2 years experience as an AGM. 3 years hotel operations experience in a supervisory capacity. 2 years experience in direct sales or retail trade; OR, an equivalent combination of education and experience.

Licenses/Certifications - Possess a valid driver’s license and be able to drive to customer appointments.