Description

We are seeking a dynamic and experienced Pre-Opening General Maanger to lead the successful launch and operational setup of our new Springhill Suites by Marriott - Surprise.  This role is critical in shaping the hotel's identity, building a high-performing team, and ensuring all pre-opening activities are executed on time and within budget.  The ideal candidate will have a proven track record in hotel openings, strong leadership skills, and a passion for hospitality excellence.

Key Responsibilities:

Pre-Opening Phase:

• Collaborate with ownership and corporate teams to develop and execute the pre-opening plan.
• Oversee construction progress, FF&E installation, and ensure complinace with brand standards.
• Recruit, hire, and train department heads and staff.
• Establish operational policies, SOP's, and service standards.
• Coordinate licensing, permits, and regulatory compliance.
• Develop and manage pre-opening budget and timelines.
• Lead marketing and sales initiatives to build brand awareness and drive bookings.

Operational Launch:

• Ensure readiness for soft and grand openings events.
• Monitor guest feedback and implement service improvements.
• Drive revenue generations and cost control strategies.
• Foster a culture of excellence, accountability, and continuos improvements.
• Represent the hotel in the community and build strategic partnershps.

Additional Responsibilities:

• Develop short term and long term financial and operational plans for the hotel which support the overall objectives of the company. Prepare the annual hotel budget. 
• Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports. Initiate corrective action. 
• Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action. 
• Implement and maintain local and national sales/marketing programs. 
• Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations. 
• Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel. 
• Maintain a security function to protect the assets of the hotel and the personal safety of employees and guests. 
• Implement/maintain two-way communication systems that cross departmental lines to reach all employees. 
• Develop new programs which result in an increased level of guest satisfaction and operational excellence. 
• Manage in compliance with established company policies and procedures and local, state, and federal laws and regulations. 
• Reward employees who meet or exceed guest expectations. 
• Other duties as assigned. 

Job Skills: 

• Computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s). 
• Ability to exercise excellent communication, presentation, organization, time management and listening skills. 
• Ability to use analytical skills for measuring business potential and value to the hotel. 
• Ability to successfully interact with all levels of customers and hotel management. 

Physical Requirements:

• Ability to speak and hear in English.  
• Close and distance vision.  
• Frequent sitting with some walking and standing.  
• Frequently lifts/carries up to 10 lbs.
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.   

Qualifications

• Minimum 5 years of experience as a General Manager, with at least 2 hotel openings.
• Strong knowledge of hotel operations, finance, HR and marketing.
• Exceptional leadership, communication and organizational skills.
• Ability to work under pressure and manage multiple priorities.
• Bachelor's degree in Hospitality Management or related field (preferred).
• Familiarity with Marriott brand standards and systems (preferred).
• Possess a valid driver's license and be able to drive to customer appointments.