Description

Job Purpose:  To supervise and coordinate activities of dining room associates and coffee shop outlet to provide fast and courteous service to patrons. 

Job Responsibilities:  

• Schedules dining reservations and arranges parties or special services for diners. 
• Greets guests, escorts them to tables, and provides menus. 
• Addresses and corrects complaints of patrons. 
• Assigns work tasks and coordinates activities of the F & B outlet room associates to ensure prompt and courteous service to patrons. 
• Inspects F &B outlet serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations. 
• May interview, hire, discharge, train, schedule work hours and keep time records of associates. 
• May assist in planning menus, prepare beverages and expedite food orders. 
• May collect payment from customers and total receipts at end of shift to verify sales and clear cash register. 
• Rewards associates who use their empowerment to meet or exceed guest expectations. 
• Other duties as assigned. 

Job Skills: 

• Speak clearly. 
• Use judgment and reasoning to cope with emergencies, such as sudden illness, accident, or interrupted service. 
• Perform a variety of activities, changing activities often and sometimes without notice. 

Physical Requirements:

• Ability to speak and hear in English.
• Close and distance vision.
• Frequently lifts/carries up to 25 lbs.
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. 

Qualifications

Education: HS Diploma or equivalent 

Experience: One year experience as cashier, two years experience as a server, and one year in direct sales or the retail trade; OR, an equivalent combination of experience. 

Licenses/Certifications: TIPS Certification and Food Safety Certification