Guest Service Representative

posted October 3, 2025

Residence Inn Denver Highlands Ranch

Compensation: $19.00 to $20.00 per per hour

Job Details

Job Location:    Highlands Ranch, CO
Position Type:    Full Time
Salary Range:    $19.00 - $20.00 Hourly
Job Shift:    Any

Description

Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities:

  • Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  • Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  • Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
  • Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
  • Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
  • Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
  • Take the initiative to greet guests in a friendly and warm manner.
  • If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b)assign work, and ensure proper performance of assigned employees.
  • May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
  • Other duties as assigned.

Job Skills:

  • Speak clearly and listen carefully.
  • Use personal judgment and specialized knowledge to give information to people.
  • Communicate well with many different kinds of people.
  • Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  • Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Physical Requirements:

  • Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
  • Additional physical & visual requirements
  • Stand for long periods of time
  • Lift/carry 6-25 lbs.
  • Able to work overtime and irregular hours

Working Conditions:

  • Continually works in normal office conditions and in close proximity to others.

Physical Requirements:

  • Ability to speak and hear in English.
  • Close and distance vision.
  • Frequent sitting with some walking and standing.
  • Frequently lifts/carries up to 25 lbs.
  • Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

Working Conditions:

  • Continually works in normal office conditions and in close proximity to others.

Qualifications

Education - HS Diploma or equivalent.

Experience - Minimum 3 months hospitality, general office, accounts receivable or customer service experience.

Licenses/Certifications - N/A

Residence Inn Denver Highlands Ranch

Extended Stay

ELEVATE YOUR EXPERIENCES AT OUR HOTEL IN HIGHLANDS RANCH, CO

Revel in relaxation at Residence Inn Denver Highlands Ranch! Our hotel near Denver, CO puts guests minutes away from local corporations like Lockheed Martin, Boeing, CenturyLink and Visa, plus popular attractions including Chatfield Park, Red Rocks Amphitheater and of course, downtown Denver. After a long day, retreat to spacious extended-stay suites with all the comforts of home, including full-size kitchens with modern appliances, cozy dining areas and separate lounge areas with sofas and HDTVs. Start your morning at our hotel in Highlands Ranch, CO with a free hot breakfast buffet, then on select nights, unwind with complimentary drinks and light fare at our evening social, The Residence Inn Mix. Kick your downtime at our hotel near Littleton, CO up a notch with a trip to our onsite fitness center, games of basketball or tennis on our flexible Sport Court, or a swim in our refreshing outdoor pool. Take advantage of more spaces and places to maximize your stay, at our Highlands Ranch hotel. 


Residence Inn Denver Highlands Ranch

93 West Centennial Boulevard

Highlands Ranch, CO 80126


Extended Stay
Managed By Dimension Hospitality