Job Details
Job Location: Austin, TX
Position Type: Full Time
Salary Range: $17.00 - $17.00 Hourly
Job Shift: Swing
Description
Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
Job Responsibilities:
- Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
- Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
- Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
- Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
- Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
- Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
- Take the initiative to greet guests in a friendly and warm manner.
- Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees.
- May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
- Other duties as assigned.
Job Skills:
- Speak clearly and listen carefully.
- Use personal judgment and specialized knowledge to give information to people.
- Communicate well with many different kinds of people.
- Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
- Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
Physical Requirements:
- Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
- Stand for long periods of time
- Walk extended distances
- Lift/carry 6-25 lbs.
- Reach hands and arms in any direction
- Able to work overtime and irregular hours
Working Conditions:
- Continually works in normal office conditions and in close proximity to others.
Qualifications
Education - HS Diploma or equivalent.
Experience - Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination.
Licenses/Certifications - N/A.
Fairfield by Marriott Inn & Suites Austin Parmer/Tech Ridge
Hotel with 150 Rooms
Comfortable Hotel in North Austin TX Near The Domain
For a comfortable stay in the Tech Ridge Center area, make your reservation at Fairfield Inn & Suites Austin Parmer/Tech Ridge, a top-rated hotel in North Austin, TX. Conveniently located at I‑35 and Parmer Lane, we offer quick access to North Austin’s Domain shopping area, the University of Texas, Q2 Stadium, and Round Rock Sports Complex. Business travelers appreciate our location near Samsung, GM, Dell, Apple, Applied Materials, 3M, TDI, Pearson, BAE Systems, Qualcomm, Infosys, and Home Depot. Enjoy free parking, high-speed Wi‑Fi, and a complimentary hot breakfast buffet each morning. Stay active with our indoor heated pool and 24-hour fitness center, or grab snacks anytime from the 24/7 market. All rooms include a microwave, mini-fridge, coffee/tea maker, and flat-screen TV, while suites add sofa beds and extra space. We also offer accessible rooms, on-site laundry, a flexible boardroom, and a 710 sq. ft. event space perfect for meetings, small weddings, or group stays in Austin.