Description

Job Purpose: To manage all facets of the Housekeeping Department ensuring high levels of guest service and satisfaction. Includes rooms, laundry, public areas, department storage areas and work areas.  

Job Responsibilities:

• Supervise housekeeping and laundry staff: hiring, firing, performance evaluations, training and development. Schedule staff according to labor standards and forecasted occupancy while ensuring adherence to union agreement and labor laws.
• Assist General Manager in development of the department’s annual budget. Monitor performance against plan.
• Enforce policies and procedures.
• Develop and implement procedures for managing the quality of housekeeping and laundry services.  Schedule routine inspections of all guest rooms and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfactions.  Ensure that employees are advised of deficiencies and instructed on corrective action.
• Maintain room quality based on hotel objectives. Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas.
• Compile and report accurate status of guest rooms to front office.
• Enforce standard procedures for the acceptance, security, and return on guest lost and found items.
• Maintain standard procedures for security of on-loan equipment.
• Maintain productivity and labor cost goals.
• Establish and maintain cost control systems for staffing linen inventories and cleaning supplies. Conduct inventories of linen, supplies and equipment. Order and receive supplies to maintain adequate inventory levels.
• Ensure quality services are rendered in meeting guest needs and that guest relations are enhanced.
• Other duties as assigned.

Job Skills:

• Apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form. Deal with problems involving several concrete variables in or from standardized situations.
• Add, subtract, multiply, and divide all units of measure with like common and decimal fractions. Compute ratio, rate, and percent. Draw & interpret bar graphs. Perform arithmetic operations involving American monetary units.
• Read and understand instructions, safety rules, etc. Write reports with proper format, punctuation, spelling, and grammar, using all parts of speech. Speak with correct English and well-modulated voice.
• Determine time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination of and/or reporting on events. Determine or interpret work procedures for a group of workers, assign specific duties, maintain harmonious relations among them and promote efficiency.

Management Activities:

• Interview, select and train associates
• Set and adjust associates’ rates of pay and hours of work
• Direct the work of associates
• Appraise associates’ productivity and efficiency for purpose of recommending promotions or other changes in status
• Handle associate complaints
• Discipline associates
• Plan the work
• Determine the techniques to be used
• Apportion the work among associates
• Determine types of materials, supplies, machinery, equipment/tools used or merchandise to be bought, stocked & sold
• Control the flow and distribution of materials or merchandise and supplies
• Provide for the safety and security of the employees or the property
• Plan and control the budget
• Monitor or implement legal compliance measures
• Customarily and regularly direct the work of at least 2 or more full-time associates or their equivalent (1 full-time associate at 40 and 2 half-time associates at 20 hours each, are equivalent to 2 full-time associates).
• Authority to hire or fire other associates, or makes suggestions and recommendations as to the hiring, firing, advancement, promotion or any other change of status of other associates are given particular weight.

Physical Requirements: 

• Ability to speak and hear. Close and distance vision. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
• Additional physical & visual requirements
• Walk extended distances
• Lift/carry 6-25 lbs.
• Able to work overtime and irregular hours

Working Conditions:

• Near toxic or caustic chemicals

Qualifications

Education - Bachelors Degree in Business or related field preferred.

Experience - Minimum 2 years experience as Assistant Exec. Housekeeper, and 2 years housekeeping experience in a commercial environment in a supervisory capacity; OR, equivalent level of education and experience.

Licenses/Certifications - N/A