Guest Service Representative

posted May 29, 2025

Residence Inn Santa Clarita Valencia

Compensation: $17.27 per hour

Job Details

Job Location:    Santa Clarita, CA
Position Type:    Full Time
Salary Range:    $17.27 - $17.27 Hourly
Job Shift:    Day

Description

Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities:

  • Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  • Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  • Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
  • Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
  • Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
  • Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
  • Take the initiative to greet guests in a friendly and warm manner.
  • If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b)assign work, and ensure proper performance of assigned employees.
  • May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
  • Other duties as assigned.

Job Skills:

  • Speak clearly and listen carefully.
  • Use personal judgment and specialized knowledge to give information to people.
  • Communicate well with many different kinds of people.
  • Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  • Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Physical Requirements:

  • Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
  • Additional physical & visual requirements
  • Stand for long periods of time
  • Lift/carry 6-25 lbs.
  • Able to work overtime and irregular hours

Working Conditions:

  • Continually works in normal office conditions and in close proximity to others.

Qualifications

Education - HS Diploma or equivalent.

Experience - Minimum 3 months hospitality, general office, accounts receivable or customer service experience.

Licenses/Certifications - N/A

Residence Inn Santa Clarita Valencia

90 Room Extended Stay

Bask In Sunlit Comforts At Our Santa Clarita Hotel

Golden sunshine awaits you at Residence Inn Santa Clarita Valencia. Our all-suite Santa Clarita hotel pampers guests with plush bedding, stylish furnishings & top notch services. Make yourself at home in one of our spacious suites which provide separate living areas, kitchens fully equipped with stoves, refrigerators & dishwashers, luxury bedding with crisp linens, thick mattresses & piles of fluffy pillows. We've all got to make room for fun, which is easy when staying at one of the top hotels in Santa Clarita, CA. Or, kick back, relax & beat the heat with a dip into our outdoor pool & rejuvenating whirlpool. For your upcoming events & meetings, our hotel in Valencia, CA offers nearly 5,000 square feet of flexible meeting & event space ideal for grand occasions or intimate celebrations alike.


Residence Inn Santa Clarita Valencia

25320 The Old Road

Santa Clarita, CA 91381


90 Room Extended Stay
Managed By Dimension Hospitality