Description

Job Purpose: To manage all facets of the Housekeeping Department ensuring high levels of guest service and satisfaction. Includes rooms, laundry, public areas, department storage areas and work areas.

Job Responsibilities:

• Supervise housekeeping and laundry staff: hiring, firing, performance evaluations, training and development. Schedule staff according to labor standards and forecasted occupancy.

• Assist General Manager in development of the department’s annual budget. Monitor performance against plan.

• Enforce policies and procedures.

• Maintain room quality based on hotel objectives. Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas.

• Compile and report accurate status of guest rooms to front office.

• Enforce standard procedures for the acceptance, security, and return on guest lost and found items.

• Maintain standard procedures for security of on-loan equipment.

• Maintain productivity and labor cost goals.

• Establish and maintain cost control systems for staffing linen inventories and cleaning supplies. Conduct inventories of linen, supplies and equipment. Order and receive supplies to maintain adequate inventory levels.

• Ensure quality services are rendered in meeting guest needs and that guest relations are enhanced.

• Other duties as assigned.

Job Skills:

• Apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form. Deal with problems involving several concrete variables in or from standardized situations.

• Add, subtract, multiply, and divide all units of measure with like common and decimal fractions. Compute ratio, rate, and percent. Draw & interpret bar graphs. Perform arithmetic operations involving American monetary units.

• Read and understand instructions, safety rules, etc. Write reports with proper format, punctuation, spelling, and grammar, using all parts of speech. Speak with correct English and well-modulated voice.

• Determine time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination of and/or reporting on events. Determine or interpret work procedures for a group of workers, assign specific duties, maintain harmonious relations among them and promote efficiency.

Management Activities:

• Interview, select and train associates

• Set and adjust associates’ rates of pay and hours of work

• Direct the work of associates

• Appraise associates’ productivity and efficiency for purpose of recommending promotions or other changes in status

• Handle associate complaints

• Discipline associates

• Plan the work

• Determine the techniques to be used

• Apportion the work among associates

• Determine types of materials, supplies, machinery, equipment/tools used or merchandise to be bought, stocked & sold

• Control the flow and distribution of materials or merchandise and supplies

• Provide for the safety and security of the employees or the property

• Plan and control the budget

• Monitor or implement legal compliance measures

• Customarily and regularly direct the work of at least 2 or more full-time associates or their equivalent (1 full-time associate at 40 and 2 half-time associates at 20 hours each, are equivalent to 2 full-time associates).

• Authority to hire or fire other associates, or makes suggestions and recommendations as to the hiring, firing , advancement, promotion or any other change of status of other associates are given particular weight.

Physical Requirements: 

• Ability to speak and hear. Close and distance vision. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

• Additional physical & visual requirements

• Walk extended distances

• Lift/carry 6-25 lbs.

• Able to work overtime and irregular hours

Working Conditions:

• Near toxic or caustic chemicals

Qualifications

Education 

• Bachelors Degree in Business or related field preferred.

Experience 

• Minimum 2 years experience as Assistant Exec. Housekeeper, and 2 years housekeeping experience in a commercial environment in a supervisory capacity; OR, equivalent level of education and experience.