Description

Job Purpose: To patrol hotel premises in order to maintain order, enforce rules and regulations, and insure observance of applicable laws.

Job Responsibilities:

• Patrol lobbies, corridors, and public rooms, confer with management, interview guests and employees and interrogates persons to detect infringements, investigate disturbances, complaints, thefts, vandalism, etc.
• Patrol public areas to detect fires, unsafe conditions and damaged or inoperative safety equipment.
• Warn or eject troublemakers and cautions careless persons.
• Obtain assistance for accident victims and file accident reports.
• Notify staff of presence of persons with questionable reputations.
• Assist management and enforcement officers in emergency situations.
• Provide for the safety and security of the employees or the property
• Monitor or implement legal compliance measures
• May enter and check rooms of guests suspected of leaving without paying bill to confirm suspicions and to seize any remaining personal property.
• Other duties as assigned.

Job Skills:

• Think clearly and react quickly in emergencies.
• Learn and apply rules and procedures which are sometimes hard to understand.
• Use equipment skillfully.
• Make conclusions based on facts and also on your own personal judgment.

Discretion & Independent Judgment:

• Confers with management, investigates disturbances, complaints, thefts, vandalism, etc.

Physical Requirements:

• Stand for long periods of time
• Walk extended distances
• Lift/carry 6-25 lbs.
• Able to work overtime and irregular hours

Qualifications

Education - High school diploma or equivalent.

Experience - 1 year experience is highly preferred.