Description

Job Purpose: To patrol hotel premises in order to maintain order, enforce rules and regulations, and insure observance of applicable laws.

Job Responsibilities:

• Patrol lobbies, corridors, and public rooms, confer with management, interview guests and employees and interrogates persons to detect infringements, investigate disturbances, complaints, thefts, vandalism, etc.
• Patrol public areas to detect fires, unsafe conditions and damaged or inoperative safety equipment.
• Warn or eject troublemakers and cautions careless persons.
• Obtain assistance for accident victims and file accident reports.
• Notify staff of presence of persons with questionable reputations.
• Assist management and enforcement officers in emergency situations.
• May enter and check rooms of guests suspected of leaving without paying bill to confirm suspicions and to seize any remaining personal property.
• Other duties as assigned.

Job Skills:

• Think clearly and react quickly in emergencies.
• Learn and apply rules and procedures which are sometimes hard to understand.
• Use equipment skillfully.
• Make conclusions based on facts and also on your own personal judgment.

Management Activities:

• Provide for the safety and security of the employees or the property
• Monitor or implement legal compliance measures

Discretion & Independent Judgment:

• Confers with management, interviews guests and employees and interrogates persons to detect infringements, investigates disturbances, complaints, thefts, vandalism, etc.

Physical Requirements:

• Ability to speak and hear in English. Close and distance vision. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
• Additional physical & visual requirements
• Stand for long periods of time
• Walk extended distances
• Lift/carry 6-25 lbs.
• Able to work overtime and irregular hours

Working Conditions:

• Continually works in normal office conditions and in close proximity to others.
• Additional working conditions
• Outdoor weather conditions
• Extreme cold (non-weather)
• Extreme heat (non-weather)
• Wet or humid conditions
• Near moving or mechanical parts
• On high precarious places
• With fumes or airborne particles
• Near toxic or caustic chemicals
• Near risk of electrical shock
• Near loud noises
• In areas of strong vibration

Qualifications

Education - High school diploma or equivalent

Experience - None

Licenses/Certifications - Security Office certification preferred