Description

Job Purpose: To supervise Room Attendants and inspect hotel guestrooms, bathrooms, corridors, and lobbies.

Job Responsibilities:

1.Assign work to Room Attendants and train associates in housekeeping duties; may perform cleaning duties.

2.Post room occupancy records.

3.Adjust guests’ complaints regarding housekeeping service or equipment.

4.Write requisitions for room supplies and furniture renovation or replacements.

5.Examine carpets, drapes and furniture for stains, damage, or wear.

6.Check and count linens and supplies. Aid in budget control through supervision of employees’ use of linen, supplies and equipment.

7.Record inspection results and notifies cleaning personnel of inadequacies.

8.Communicate with other hotel departments regarding problems which need their attention.

9.Ensure key control policies.

10.Take the initiative to greet guests in a friendly and warm manner.

11.Other duties as assigned.

Job Skills:

1.Familiarity with regulations of the material safety data sheets when using chemicals

2.Use hands to lift, carry, or pull objects that may be heavy.

3.Understand simple instructions.

4.Learn simple procedures and techniques.

5.Perform routine work or the same task over and over again.

6.Plan the work of others.

Management Activities:

Interview, select and train associates

Set and adjust associates’ rates of pay and hours of work

Direct the work of associates

Appraise associates’ productivity and efficiency for purpose of recommending promotions or other changes in status

Handle associate complaints

Discipline associates

Plan the work

Determine the techniques to be used

Apportion the work among associates

Determine types of materials, supplies, machinery, equipment/tools used or merchandise to be bought, stocked & sold

Control the flow and distribution of materials or merchandise and supplies

Provide for the safety and security of the employees or the property

Plan and control the budget

Monitor or implement legal compliance measures

Customarily and regularly direct the work of at least 2 or more full-time associates or their equivalent (1 full-time associate at 40 and 2 half-time associates at 20 hours each, are equivalent to 2 full-time associates).

Authority to hire or fire other associates, or makes suggestions and recommendations as to the hiring or firing.

Physical Requirements:

Ability to speak and hear. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

Identify and distinguish colors

Stand for long periods of time

Walk extended distances

Lift/carry 6-25 lbs.

Kneel and/or stoop repeatedly

Must be able to work weekends & holidays.

Working Conditions:

Continually works in normal office conditions and in close proximity to others.

Outdoor weather conditions

With fumes or airborne particles

Near toxic or caustic chemicals

Qualifications

Job

Qualifications

Describe the minimum qualifications needed to complete the job responsibilities.

Education

High school diploma preferred.

Experience

At least 2-3 years of housekeeping experience required

Licenses/Certifications

N/A