Reports To

Supervises

What's In It For You?

• Sign-on incentive (ability to meet consistent attendance is required for incentive): $1,500.00 payout as follow:

                              $500.00 incentive pay at first pay check

                              $500.00 incentive pay after 90 days

                              $500.00 incentive pay after 6th months 

• This role is bonus eligible (we offer quarterly and annual bonus).  Must be employed with the company at the time the bonus payments are paid.
• Work / Life Balance: we provide an array of flexible schedule.
• Health Insurance: (Full Time associates) Benefits are effective the 1st day of the month following 30 days of hire. 
• Retirement Savings (401k)
• Paid vacation: Eligibility for this time begins after 90 days of service (you will begin accruing on your first day).
• Flexible Sick Days: We offer flexible sick time which means you may use the time as personal time. Eligibility for this time begins after 90 days of service (you will begin accruing on your first day).
• Room for growth!

Job Purpose

Job Responsibilities

• Oversee the daily operations of the front desk, including check-in, check-out, and guest services
• Manage and train front desk staff to ensure they provide excellent customer service.  Schedule staff according to labor standards and forecasted occupancy.
• Develop and implement policies and procedures to improve the efficiency of the front desk.
• Ensure that all guest complaints are resolved in a timely and satisfactory manner.
• Maintain accurate records of room inventory, occupancy rates, and revenue.
• Collaborate with other departments to ensure a seamless guest experience.
• Monitor and manage the budget for the front office department.
• Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
• Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
• Ensure compliance with all hotel policies and procedures, as well as local, state, and federal laws and regulations.
• Other duties as assigned.

Job Skills

• Analyze and interpret business records and statistical reports; interpret policies established by administrators.
• Use mathematical skills to interpret financial information and prepare budgets.
• Understand the government regulations covering business operations.
• Make business decisions based on production reports and similar facts, experience, and opinion. 
• Plan and organize the work of others.
• Change activity frequently and cope with interruptions.

Education

• Bachelor’s Degree in Management, Hotel Administration, Business or related field.

Experience

• Minimum 1 year experience on night audit, 2 years experience in front desk operations in a supervisory role, OR an equivalent combination of education and experience.
• Hilton brand experience highly preferred.

Salary Description