Guest Service Representative

posted November 22, 2024

Residence Inn Shreveport-Bossier City/Downtown

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Compensation: $13.00 an hour

Job Type
Full-time

Description

Reports To
Front Office/Operations Manager
Supervises
N/A
Job Purpose
To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
Job Responsibilities
  1. Greet, register, and assign rooms to guests. Issue room key and escort instructions directly to guest as appropriate, without announcing room numbers.
  2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  3. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
  4. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
  5. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
  6. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
  7. Take the initiative to greet guests in a friendly and warm manner.
  8. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
  9. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
  10. Other duties as assigned.
Job Skills
  1. Speak clearly and listen carefully.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Communicate well with many different kinds of people.
  4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Requirements

Education
  • HS Diploma or equivalent.
Experience
  • Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
Salary Description
$13.00 an hour
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Residence Inn Shreveport-Bossier City/Downtown

131 Room Extended Stay

Bet On Comfort At A Top Bossier City Hotels

Escape to the stylish décor & comforting accommodations of Residence Inn Shreveport-Bossier City Downtown! As one of the top Bossier City hotels, we promise a stay in comfort & style with our world-class suites which provide generous space & stylish furnishings. Make us your home-away-from home with in-room kitchens, fully-equipped with refrigerators, stoves, dishwashers & cutlery. Business travelers will find generously sized work desks with ergonomic chairs. Our location gives easy access to traveler's favorite things to do like the unique dining & entertainment of downtown, including the Louisiana Boardwalk, or try your luck at some of the great casinos in the area. Looking for more than a stay? Our pet-friendly hotel in Shreveport, LA offers space for business meetings, corporate trainings & small celebrations. Book your stay at one of the top hotels in Shreveport, LA today!


Residence Inn Shreveport-Bossier City/Downtown

501 Traffic Street

Bossier City, LA 71111


131 Room Extended Stay
Managed By Dimension Hospitality