Reports To F&B Supervisor, F&B Manager
Supervises N/A
Job Purpose To sell products provided in the gift shop area as well as provide food and beverage items in the Coffee shop. Provide high quality guest service and demonstrates outstanding interpersonal relations.
Job Responsibilities
Informs customers about the available food, beverage, and gift shop items available in the Coffee shop and provides customers with information about the hotel.
Prepares specialty coffee drinks in accordance with established recipes. Operates Coffee shop equipment according to proper procedures.
Maintains a neat and clean environment in the Coffee shop. Cleans equipment, displays, floors, etc. as per SOP for daily cleaning program.
Straightens/refreshes/restocks merchandise and food displays to maintain a “fresh” look in the Coffee shop.
Close and open Coffee shop on time with proper setup for the day and proper closing procedure for the evening.
Completes all sales through the Micros system, processes transactions in accordance with established accounting procedures ensuring proper cash handling, and is responsible for a cash drawer.
Assists with managing inventory by monitoring stocks and working with management to place orders.
Accounts for all cash and secures money drops in accordance with hotel and company policies.
Knows and complies with all company policies and procedures pertaining to this position and its duties.
Other duties as assigned.
Job Skills
Carry out instructions furnished in written, oral, or diagrammatic form. Deal with problems involving several variables. Ability to balance cash drawer and exercise math and basic accounting skills.
Read and understand instructions, safety rules, etc. Write reports with proper format, punctuation, spelling, and grammar, using all parts of speech. Speak with poise, voice control, and confidence, using correct English and well-modulated voice.
Transcribing, entering, or posting data; talking with and/or signaling people to convey or exchange information, including giving assignments and or directions to helpers or assistants.
Reports To Food & Beverage Supervisor, Manager or Director
Supervises N/A
Job Purpose To serve meals to patrons according to established rules of etiquette.
Job Responsibilities
Serves ice water and/or coffee upon greeting the table.
Presents menu to diner, suggesting dinner courses, appropriate wines, and answering questions regarding food preparation.
Writes order on check or memorizes it.
Relays order to kitchen or bar and serves courses from kitchen and service bars.
Garnishes and decorates dishes preparatory to serving.
Serves patrons from dish at table on occasion.
Observes diners to fulfill any additional request and to perceive when meal has been completed.
Totals bill and accepts payment or refers patron to cashier.
Replenishes supplies and prepares for the next meal.
Takes the initiative to greet guests in a friendly and warm manner.
Other duties as assigned.
Job Skills
Use arithmetic to total costs and make change.
Talk with different kinds of people to find out what services they want and to give them information.
Stand or walk for varying lengths of time, sometimes for long periods.
Move fingers and hands easily and quickly to handle things like dishes, money and merchandise.
Lift and carry things like heavy trays.
