Guest Service Representative

posted July 9, 2024

Residence Inn Denver Highlands Ranch

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Compensation: $18.00 Per Hour

Job Type
Part-time

Description

Reports To
Front Office/Operations Manager
Supervises
N/A
Job Purpose
To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
Job Responsibilities
  1. Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  3. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
  4. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
  5. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
  6. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
  7. Take the initiative to greet guests in a friendly and warm manner.
  8. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
  9. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
  10. Other duties as assigned.
Job Skills
  1. Speak clearly and listen carefully.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Communicate well with many different kinds of people.
  4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Requirements

Education
  • HS Diploma or equivalent.
Experience
  • Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
Salary Description
$18.00 Per Hour
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Residence Inn Denver Highlands Ranch

117 Room Extended Stay

ELEVATE YOUR EXPERIENCES AT OUR HOTEL IN HIGHLANDS RANCH, CO

Revel in relaxation at Residence Inn Denver Highlands Ranch! Our hotel near Denver, CO puts guests minutes away from local corporations like Lockheed Martin, Boeing, CenturyLink and Visa, plus popular attractions including Chatfield Park, Red Rocks Amphitheater and of course, downtown Denver. After a long day, retreat to spacious extended-stay suites with all the comforts of home, including full-size kitchens with modern appliances, cozy dining areas and separate lounge areas with sofas and HDTVs. Start your morning at our hotel in Highlands Ranch, CO with a free hot breakfast buffet, then on select nights, unwind with complimentary drinks and light fare at our evening social, The Residence Inn Mix. Kick your downtime at our hotel near Littleton, CO up a notch with a trip to our onsite fitness center, games of basketball or tennis on our flexible Sport Court, or a swim in our refreshing outdoor pool. Take advantage of more spaces and places to maximize your stay, at our Highlands Ranch hotel. 


Residence Inn Denver Highlands Ranch

93 West Centennial Boulevard

Highlands Ranch, CO 80126


117 Room Extended Stay
Managed By Dimension Hospitality